Night Auditor

Leonardo Hotels; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain in Southampton is seeking a Night Auditor to oversee night operations and provide exceptional service to guests. The role requires strong communication skills and the ability to build rapport with guests, ensuring their safety and satisfaction. As part of a dynamic team, you will manage night audits and room service, contributing to a memorable stay for guests. The company offers numerous perks and a supportive environment for career growth.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Confidence in speaking with guests at the desk, by email, or over the phone.
• Ability to manage room service orders and collaborate with the Night Porter.
• Proven ability to assure safety and security of the hotel and guests.

Responsibilities

• Support day-to-day operations and ensure guest satisfaction.
• Run the night audit and balance end-of-day accounts.
• Assist guests with welcome and departure throughout the night.

Skills

Customer Service

Communication

Teamwork

Job description

The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Auditor, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.

If you're our ideal Night Auditor, you will:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Be confident speaking with guests, whether at the desk, by email or over the phone - we love building a good rapport
• Bring your positivity to work with you every day: you'll be assisting guests at welcome and departure throughout the night
• Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!