Night Auditor

The LaLit London; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury boutique hotel in Greater London is seeking a Night Auditor to serve as the first point of contact for guests at night. Ideal candidates should have prior experience in Front Office/Nights at a luxury establishment and possess exceptional customer care skills. Responsibilities include managing late check-ins, ensuring property security, and generating necessary reports. The role offers a competitive salary and various employee benefits including complimentary meals and learning programs.

Benefits

Competitive salary

Complimentary dry cleaning

Discounted Food and Beverage

Complimentary meals on duty

Learning and development programs

Varied Employee Social Calendar

Qualifications

• Previous experience in Front Office/Nights at a luxury 4/5* hotel.
• Exceptional customer care skills are essential.
• Ability to handle pressure and work collaboratively on the team is required.

Responsibilities

• Act as the first point of contact for guests during the night.
• Ensure a smooth handover from the late duty manager.
• Manage late check-ins and generate flash reports.
• Maintain safety and security of the property overnight.
• Control operations of the switchboard.

Skills

Interpersonal skills

Communication skills

Customer care skills

Teamwork

Ability to work under pressure

Attention to detail

Flexible attitude

Experience with Opera System

Job description

The LaLit Suri Hospitality Group, headquartered in New Delhi, is India's largest and the fastest growing privately owned Hotel Company. The company offers a portfolio of 13 Luxury hotels, palaces and resorts spread across Indian sub-continent.

The 180-year-old neo baroque edifice, which once housed the erstwhile St. Olave’s Grammar School, is now unveiled as The LaLiT London. The luxury boutique hotel features 70 beautifully designed rooms, each ornamented with custom-made art- combining Indian culture with a quintessential British charm. Located a stone’s throw away from Tower Bridge, the hotel is discreetly tucked away in the heart of the city. With excellence in service at the heart of what we do as well as a people centric culture, we invite you to join our team

We are currently seeking a Night Auditor to join our dedicated Front of House team.

Your New Role

We are seeking an approachable and enthusiastic Night Auditor for our 70 bedroom luxury boutique hotel. As a Night Auditor you are the first point of contact for our guests at night. You will ensure a smooth handover from the late duty manager and deal with late check ins as well as assist in generating our flash reports. You will work with your team to ensure the property remains safe and secure during the night and have control over the switchboard.

What you will need to succeed

• Previous experience in Front Office/ Nights from a luxury 4/5* hotel
• Strong interpersonal & communication skills
• Exceptional customer care skills
• Great team worker
• Ability to work under pressure
• Pride and attention to detail in your work
• Flexible attitude
• Experience using Opera System is advantageous

What’s on offer

• Competitive salary
• Complimentary dry cleaning of business attire/uniform
• Discounted Food and Beverage
• Complimentary meals on duty
• Learning and development programs
• Varied Employee Social Calendar

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.