Night Auditor

Leonardo Hotel Southampton; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in the United Kingdom is looking for a Night Auditor. In this busy role, you will supervise the Front Office, manage night audits, and ensure guest safety. Strong communication skills, attention to detail, and the ability to handle multiple tasks are essential. Join a vibrant team in creating memorable experiences for guests, embodying the hotel's values and standards.

Qualifications

• Experience in hospitality or customer service roles.
• Strong ability to work independently and as part of a team.
• Positive attitude and strong interpersonal skills.

Responsibilities

• Supervise day-to-day operations of the Front Office.
• Run the night audit and balance end-of-day accounts.
• Ensure the safety and security of the hotel and guests.

Skills

Excellent communication skills

Attention to detail

Ability to handle multiple tasks

Job description

The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Auditor, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.

If you're our ideal Night Auditor, you will :

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Be confident speaking with guests, whether at the desk, by email or over the phone - we love building a good rapport
• Bring your positivity to work with you every day : you'll be assisting guests at welcome and departure throughout the night
• Manage room...