Night Auditor

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Birmingham is hiring a full-time Night Auditor to join its Front Office team. Responsibilities include providing exceptional night reception services, managing guest queries, and completing audits. Ideal candidates will have previous customer service experience, strong communication skills, and flexibility to work night shifts. The position offers a competitive hourly wage, career development opportunities, and various employee rewards including discounts and free meals on duty.

Benefits

Travel and food discounts

Free meals on duty

Discounted fitness centre membership

Personal Development programs

28 days holiday including bank holidays

Qualifications

• Experience in a customer-focused industry is required.
• Ability to work independently and as part of a team.
• Flexibility to work night shifts.

Responsibilities

• Provide night-hour reception services and complete audits.
• Ensure efficient check-in/out for guests.
• Maximize room occupancy through up-selling techniques.

Skills

Customer service

Communication skills

IT proficiency

Job description

Job Description

Job Number: HOT0C6UC

Night Auditor

Work Locations

Hilton Birmingham Metro National Exhibition Centre
Birmingham B40 1PP

The Hilton Birmingham Metropole is recruiting a full‑time Night Auditor to join the busy Front Office team.

Hourly Rate: £12.47 per hour

Working hours: 23:00 – 07:00, 39 hours per week (full time contract)

A WORLD OF REWARDS

• Travel and food discounts at Hilton hotels internationally (subject to individual outlets)
• Free meals on duty
• Discounted membership to onsite LivingWell fitness centre and spa
• Access to Marketplace – shopping with discounts
• Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career
  24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
• Holiday: 28 days including bank holidays (increasing yearly)
• Discounted dental and health cover

What will I be doing?

• Provide night‑hour reception services and complete audits to deliver exceptional guest experiences.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check‑in/out, and complete audit procedures.
• Complete Night Audit with support of the Night team.
• Keep the Night Manager and Night Reception Supervisors fully aware of any relevant feedback from guests or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Show knowledge of hotel room categories, rates, packages, promotions and other general product knowledge.
• Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use correct procedures regarding acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

What are we looking for?

• Previous experience in a customer‑focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Flexibility to work night shifts.
• Previous experience in cash handling (advantageous).

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision ’to fill the earth with the light and warmth of hospitality’ unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all.

Job

Guest Services, Operations, and Front Office