NHS Complaints Liaison Specialist

Oxleas NHS Foundation Trust; Dartford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Complaints Officer to manage patient complaints efficiently. The ideal candidate will possess a degree or equivalent experience, along with strong verbal and written communication skills. Responsibilities include monitoring complaint investigations, providing support to the investigation process, and ensuring timely responses to complaints. This role is essential in improving patient care outcomes and adhering to NHS regulations.

Qualifications

• Experience of formal complaints handling, preferably in the NHS.
• Knowledge of NHS Complaints Procedure.
• Ability to prioritize tasks efficiently.

Responsibilities

• Provide advice and support to the investigation process.
• Monitor time-scales for complaints investigations.
• Draft final responses to complaints on behalf of the Chief Executive.

Skills

Excellent written and verbal communication skills

Excellent interpersonal skills

Ability to work under pressure

Customer care skills

Education

Degree or Over 3 years relevant experience

Job description

A leading healthcare provider in the UK is seeking a Complaints Officer to manage patient complaints efficiently. The ideal candidate will possess a degree or equivalent experience, along with strong verbal and written communication skills. Responsibilities include monitoring complaint investigations, providing support to the investigation process, and ensuring timely responses to complaints. This role is essential in improving patient care outcomes and adhering to NHS regulations.