NHS 111 Health Advisor Part Time - Milton Keynes (Band 3) - NHS 111 - South Central Ambulance S[...]

South Central Ambulance Service NHS Foundation Trust; Milton; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare service provider in Milton Keynes is looking for part-time staff for NHS 111 Grade Band 3 roles. Candidates will support individuals during various medical emergencies and require experience in customer service. This office-based role offers a competitive hourly rate and opportunities for professional development, along with comprehensive employee benefits.

Benefits

27 days holiday entitlement increasing with service

Automatic NHS Pension Scheme enrolment

Access to health and wellbeing services

NHS Discounts across various stores

Qualifications

• Experience in a customer/patient service environment.
• Experience of using a computerised system.
• Experience of using a telephone in a work environment.

Responsibilities

• Handle a variety of calls including medical emergencies.
• Provide support to individuals in distress.
• Conduct assessments and guide individuals to appropriate services.

Skills

Customer service experience

Call center experience

Geographical knowledge

First aid knowledge

Education

2 GCSEs at grade 4 or above including English

Job description

Main area NHS 111 Grade Band 3 Contract Permanent Hours Part time - 24 hours per week (12hrs, 18hrs & 24hrs per week available) Job ref 195-25-HAMKPT-CVM-AI

Employer South Central Ambulance Service NHS Foundation Trust Employer type NHS Site Milton Keynes, Buckinghamshire Town Milton Keynes Salary £24,937 - £26,598 Pro rata, per annum Salary period Yearly Closing 05/10/2025 23:59

Band 3

Job overview

Looking for more than just another job?

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack?

At NHS 111, you’ll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

• This is an office-based position at our Milton Keyneslocation — remote or home working is not available.
• This role is not eligible for visa sponsorship.
• Fixed part-time rotas are available based on current service needs (see attached).
• We’re currently welcoming new team members for our upcoming training courses in November and January.

Apply today to secure your spot and start your journey with us!

*We offer a competitive hourly rate of £12.79 per hour. Candidates will also receive the following unsocial allowances*

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £17.26 per hour)

All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £21.61 per hour)

Working for our organisation

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest)
• Free car parking.
• Employee assistance programme

Detailed job description and main responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

NHS Pathways Trained

Knowledge and Experience

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [emailprotected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person specification

Qualifications

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways Trained

Knowledge

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).

Please be assured that any requests for reasonable adjustments will not negatively affect your application.

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.