NHS 111 Health Advisor - Homeworking

South Central Ambulance Service NHS Foundation Trust; Remote; GBP 80,000 - 100,000; Part time

Job summary

A national healthcare service in the UK is looking for committed individuals to join their team as Health Advisors. This role involves supporting individuals in crisis, providing reassurance and assistance for various health issues. Candidates must be NHS 111 Pathways trained with emotional resilience and previous experience in customer service. The position offers flexible working hours with part-time and full-time options, competitive salary, and numerous benefits including training opportunities and NHS staff discounts.

Benefits

Competitive hourly rate

Generous holiday entitlement

Automatic enrollment in NHS Pension Scheme

Access to professional development

Employee assistance programme

NHS discounts

Free car parking

Qualifications

• Candidates must be NHS Pathways trained for at least 12 months.
• Must have good all-round education with relevant experience.
• Experience in customer service roles is essential.

Responsibilities

• Assist individuals in mental health crisis situations.
• Support parents with children having minor injuries.
• Respond effectively to emergencies like strokes or heart attacks.

Skills

Good all-round education

Experience in a customer/patient services environment

Use of computerized systems

Use of telephone in a work environment

Geographical knowledge of operational area

Emotional resilience

Experience of working rotating shifts

Knowledge of first aid and/or anatomy

Education

2 GCSEs at grade 4 or above including English

NHS Pathways trained for a minimum of 12 months

Job description

Recruitment Process

1. Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.

2. Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem‑solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).

3. Interview – an online interview with a 111 Health Advisor from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Eligibility

Good all‑round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role £NHS Pathways Trained for a minimum of 12 months. For safeguarding reasons this role is only open to people aged over 18 years of age.

• Desirable: NVQ 2/3 Customer Services or equivalent demonstrable experience
• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using a computerised system
• Experience of using a telephone as a regular means of communication in a work environment
• Desirable: Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Job Overview

Looking for more than just another job? Join a fast‑paced, dynamic, and ever‑evolving service where every day brings a new challenge and a chance to make a real difference. Ask yourself:

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack?

This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Candidate Considerations

• This is a Homeworking position UK‑wide for candidates who are NHS 111 Pathways trained for a minimum of 12 months
• This role is not eligible for visa sponsorship.
• Fixed part‑time rotas are available – 18 hrs, 24 hrs and full time 37.5 hrs based on current service needs.
• 26.26 hrs Nights rota available.
• Apply today to secure your spot and start your journey with us! Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at‑risk status (please see Organisational Change Procedure and Redeployment).

Why work for SCAS?

We offer a competitive hourly rate of £12.75 per hour. Candidates will also receive the following unsocial allowances:

• All day Saturday (midnight to midnight) as well as any weekday after 8 pm and before 6 am – Time plus 35 % (Currently £17.26 per hour)
• All day Sunday and public holidays (midnight to midnight) – Time plus 69 % (Currently £21.61 per hour)

Benefits

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest)
• Free car parking.
• Employee assistance programme