NHS 111 Health Advisor Full Time - Milton Keynes

NHS; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional health service provider is seeking an NHS 111 Health Advisor in Milton Keynes. You will handle a variety of health-related calls, providing support in urgent situations. Candidates must possess relevant customer service experience and emotional resilience. This full-time, office-based role offers a competitive hourly rate and various benefits including training and professional development.

Benefits

Full training and courses

27 days holiday, rising with service

Automatic enrolment into the NHS Pension Scheme

Access to professional development

NHS Discounts

Free car parking

Qualifications

• Experience in a customer/patient services environment.
• Experience using computerised systems and telephones.
• Knowledge of first aid and/or anatomy.

Responsibilities

• Support callers in mental health crises and other health issues.
• Handle a variety of calls in a fast-paced environment.
• Provide reassurance and information to callers.

Skills

Customer service experience

Communication skills

Emotional resilience

Problem-solving skills

Education

2 GCSEs at grade 4 or above including English

Job description

NHS 111 Health Advisor Full Time - Milton Keynes

Closing date: 28 September 2025

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack?

At NHS 111, you'll handle a wide variety of calls -- no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

• This is an office-based position at our Milton Keynes location -- remote or home working is not available.
• This role is not eligible for visa sponsorship.
• Fixed part-time rotas are available based on current service needs (see attached).
• We're currently welcoming new team members for our upcoming training courses in November and January.

We have limited spaces, and we reserve the right to close the advert before the closing date if we have received a lot of applications!

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment).

Main duties of the job

Why work for SCAS?

We offer a competitive hourly rate of £12.79 per hour. Candidates will also receive the following unsocial allowances

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £17.26 per hour)

All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £21.61 per hour)

About us

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest)
• Free car parking.
• Employee assistance programme

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

NHS Pathways Trained

Knowledge and Experience

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using a computerised system
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways Trained

Knowledge

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust