NHS 111 Clinical Advisor

NHS; Dorking; Hybrid; GBP 49,000 - 57,000; Full time

Job summary

A healthcare organization in Dorking is seeking a Clinical Advisor to provide telephone triage and patient care using NHS Pathways systems. The role offers competitive pay, comprehensive training, and opportunities for career progression. Candidates should be UK Registered Nurses or Paramedics with strong communication skills and a passion for patient care.

Benefits

25 days annual leave

Company pension scheme

Life assurance

Cycle to work scheme

Employee assistance program

Qualifications

• Experience in managing large teams in a high volume call center.
• Ability to write reports and business correspondence.
• Understanding of call center metrics and resource planning methods.

Responsibilities

• Assess callers with various clinical conditions.
• Advise on home care management and referrals.
• Work closely with the Clinical Team Leader.

Skills

Listening skills

Communication skills

IT skills

People management

Education

UK Registered Nurse (NMC) or Paramedic (HCPC)

Tools

NHS Pathways systems

Job description

This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care without the physical demand of acute work.

We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between £49,400 to £56,140 working full time equivalent of 37.5 hours per week.

You'll receive:

• Pay: £24.47 per hour (7am-11pm) and £27.83 per hour (11pm-7am), with further pay enhancements of £30.60 per hour when working between Friday 18:00 to Monday 7:00am.
• Any training hours will be paid at £24.47 per hour
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

Main duties of the job

What your typical day looks like

• You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
• In 111 we get calls about pretty much anything, hence However, you will receive a lot of support from the software systems as well as your team.
• We offer set shift patterns so you'll always know when you'll be working
• You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

You'll be trained on NHS Pathways systems, a recognisable licence that you'll receive on completion of training. Our two training options are:

• Full-Time Monday-Friday (9am-5pm) for 4 weeks
• Part-Time Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks

You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own.

About us

The successful candidate will have the following skills and experience:

• Good level of education
• Ability to write reports, business correspondence, and procedure manuals
• Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
• Understanding of call centre metrics and resource planning methods
• Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
• Excellent people management skills and performance management skills
• Professional and driven, yet communicative and highly approachable

We are looking for:

• UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
• Excellent listening and communication skills, with good IT and keyboard skills.
• A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.

Job responsibilities

An NHS 111 Clinical Advisor you will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate.

Person Specification

Essential

• Registered Nurses or Paramedics.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.