New Store Opening - Customer Assistant - Warehouse Operative - Fulham SF

Marks and Spencer; London; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail company in London seeks a Customer Assistant in Operations to ensure smooth store operations. Responsibilities include managing deliveries, engaging with customers, and maintaining store standards. The ideal candidate values customer service and is adaptable to various tasks. This role demands dedication to providing an excellent shopping experience, with mixed shifts including weekends.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Strong communication skills necessary for engagement with customers.
• Ability to adapt to changing situations.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates for the shop floor.
• Use in-store systems to track deliveries and manage stock.
• Monitor daily sales targets and engage with customers.
• Keep the store clean and stocked with products.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Ability to engage with customers

Job description

Overview

New Store Opening - Customer Assistant - Warehouse Operative - Fulham SF. Mixed shifts, a full work pattern will be discussed at interview. Will include weekdays and weekends. Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Job Description

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked.
• Use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
• Keep the store clean and tidy, ensuring shelves are stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
• Build expert product knowledge to sell and recommend products and services.
• Receive training to utilise digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.