IT Helpdesk Engineer

People First Team Japan/ピープルファーストチームジャパン; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services provider is seeking an IT Helpdesk Engineer based in London. The role involves providing technical support, managing IT cases, and maintaining systems in a fast-paced environment. The ideal candidate will have a strong background in customer service and familiarity with IT systems such as Microsoft Active Directory and MS365. Other skills include excellent communication in English and ideally Japanese. The position is office based, requiring 5 days a week commitment.

Qualifications

• Proven customer service experience in IT.
• Familiarity with PC hardware and mobile devices.
• Strong knowledge in IT administration and implementation.

Responsibilities

• Provide 1st and 2nd level troubleshooting support.
• Manage cases using IT support ticket systems.
• Prepare PCs and mobile devices for user needs.

Skills

Customer service experience

Time management skills

Strong knowledge of Microsoft Active Directory

Business-level English communication

Documentation skills

Hands-on experience with Microsoft Power Platform

Tools

Microsoft Windows 11

MS365

Antivirus software

Cloud services (AWS, Azure)

Networking equipment

Job description

Job Title: IT Helpdesk Engineer

Status: Permanent

Hours: 8:00am - 16:00pm/9:00am - 17:00pm/ Monday to Friday. *office based 5 days a week

Location: London

GlobaI IT company is looking for a IT Helpdesk Engineer.

Overview

IT Helpdesk Engineer - Principal Accountabilities

Responsibilities

• Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, ticket system and chat tool.
• Manage cases using IT support ticket systems and ensure timely resolution.
• Liaise with vendors until case closure.
• Perform IT administration and implementation in Windows Server environments and MS365 portal.
• Configure IT elements for day-to-day service delivery.
• Prepare and kit PCs, mobile devices, and peripherals.
• Install software on PCs and mobile devices.
• Conduct proof-of-concept and acceptance testing.
• Assist with pre-sales and post-sales activities related to helpdesk proposals.
• Plan and design enterprise IT environments.
• Manage project and service delivery schedules.
• Attend customer meetings and maintain strong relationships.
• Ensure secure operations and maintain a tidy environment.
• Document implementation and modifications.
• Prepare detailed reports for customers and management as required.
• Provide temporary or long-term onsite support when necessary.
• Occasional international travel and early shift coverage or out-of-hours support may be required.
• Perform ad hoc tasks assigned by the line manager.

Knowledge, Skills, Experience and Key Competencies

• Proven customer service experience.
• Maintains strong self‑discipline and time management skills to ensure a punctual 8:00 a.m. start time in both office and home.
• Familiarity with PC hardware and mobile devices.
• Strong knowledge of Microsoft Active Directory and MS365 administration.
• Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software.
• Certifications in PC, server, network, and ITIL are advantageous.
• Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).
• Business-level written and verbal communication skills in English.
• Written and verbal communication skills in Japanese is an advantage.
• Strong documentation skills (meeting minutes, work procedures, reports).
• Excellent time management, reliability, and customer-focused mindset.
• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL-400 certification preferred.

Please follow us on LinkedIn: https://www.linkedin.com/company/people-first-team-japan

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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