New Business Telesales Team Leader

Johnson Controls; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology company in the UK is seeking a New Business Telesales Team Leader. This role involves leading a telesales team to convert leads into new business opportunities while ensuring achievement of sales targets through effective strategies. The ideal candidate should have strong leadership skills, sales experience, and proficiency in CRM systems.

Qualifications

• Proven experience in telesales or outbound sales is a plus.
• Strong leadership and coaching skills essential.
• Excellent communication and interpersonal skills required.

Responsibilities

• Lead and manage a telesales team to reach KPIs.
• Implement outbound calling campaigns for new business.
• Provide training and coaching to enhance sales techniques.
• Track and report on team performance metrics.
• Collaborate with marketing for lead to opportunity conversion.
• Ensure compliance with policies and regulations.

Skills

Leadership skills

Communication abilities

Sales experience

Data-driven mindset

Tools

Salesforce

HubSpot

Job description

Role Summary

The New Business Telesales Team Leader is responsible for leading a team of telesales executives focused on converting leads to new business opportunities and providing tailored security solutions to these customers over the phone. This role involves driving performance, coaching team members, and ensuring the achievement of sales targets through effective outbound calling strategies and lead conversion.

Key Responsibilities

• Team Leadership & Performance Management
  • Lead, motivate, and manage a team of telesales executives to exceed KPIs and sales targets.
  • Conduct regular performance reviews, 1:1s, and team meetings.
  • Monitor call quality, conversion rates, and pipeline development.
• Sales Strategy & Execution
  • Implement outbound calling campaigns targeting new business prospects.
  • Collaborate with marketing and sales operations to align messaging and lead generation efforts.
  • Identify and act on opportunities to improve conversion rates and customer engagement.
• Coaching & Development
  • Provide ongoing training and coaching to improve sales techniques, objection handling, and product knowledge.
  • Support onboarding of new team members and ensure rapid ramp-up to productivity.
• Reporting & Analysis
  • Track and report on team performance metrics, including call volumes, lead quality, and sales conversion.
  • Use CRM and reporting tools to analyze trends and identify areas for improvement.
• Stakeholder Collaboration
  • Work closely with Marketing to ensure lead to opportunity conversion and volume of opportunity targets are being met.
  • Provide feedback to product and marketing teams based on customer insights.
• Compliance & Quality Assurance
  • Ensure all telesales activities comply with company policies, GDPR, and industry regulations.
  • Maintain high standards of professionalism and customer service.

Key Skills & Experience

• Proven experience in telesales or outbound sales (not mandatory).
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Data-driven mindset with proficiency in CRM systems (e.g., Salesforce, HubSpot)