New Build Customer Care & Snagging Specialist

Reed; Croydon; On-site; GBP 80,000 - 100,000; Part time

Job summary

A property management company based in Croydon is seeking a Customer Care Executive. This temporary role involves addressing and resolving defect and snagging cases related to new build sales while providing exceptional customer service. The position offers a competitive hourly rate and flexible working arrangements as it transitions to a hybrid model. Ideal candidates will have strong experience in new builds or contract management.

Benefits

Competitive hourly rate

Flexible working arrangements

Opportunity for significant impact on customer satisfaction

Qualifications

• Experience in handling defect and snagging cases related to new build sales.
• Strong background in customer service and contract management.
• Ability to work independently and as part of a team.

Responsibilities

• Address and resolve defect and snagging cases related to new build sales.
• Work closely with the team to manage and clear the backlog efficiently.
• Provide exceptional customer service and support to all stakeholders.
• Ensure all cases are handled promptly and in accordance with company standards.

Skills

Customer service skills

Contract management

Organisational skills

Communication skills

Job description

A property management company based in Croydon is seeking a Customer Care Executive. This temporary role involves addressing and resolving defect and snagging cases related to new build sales while providing exceptional customer service. The position offers a competitive hourly rate and flexible working arrangements as it transitions to a hybrid model. Ideal candidates will have strong experience in new builds or contract management.