Network Support Engineer- Telecom Service Provider

Hamilton Barnes; Burton upon Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT/Telecoms firm seeks a Network Support Engineer to join their dynamic team. You'll focus on delivering exceptional technical assistance, resolving issues, and collaborating with professionals across various telecommunications projects. This role provides a unique opportunity to work with cutting-edge technologies while growing your skills in a supportive environment. Candidates should possess strong problem-solving abilities, communication skills, and foundational knowledge of IT systems and networking. The firm offers employee benefits including a bonus scheme and a cycle-to-work initiative.

Benefits

Bonus scheme

Cycle-to-work scheme

Qualifications

• Experience in IT/Telecoms support environment with networking knowledge.
• Proficiency in configuring and troubleshooting mobile devices.
• Strong communication skills to interact with various stakeholders.

Responsibilities

• Provide efficient support for 2nd and 3rd line tickets.
• Liaise with 3rd party suppliers for service issue resolutions.
• Maintain accurate records and escalate issues when necessary.

Skills

IT support experience

Networking knowledge

Problem-solving skills

Strong communication skills

Vendor certifications

PC literacy

Tools

Session Border Controllers

LAN/WAN technologies

Windows applications

Job description

Role

Ready to level up your technical support skills?

You’ll have the opportunity to join a dynamic team as a Network Support Engineer, providing top-notch technical assistance to valued customers.

With your expertise, you’ll play a vital role in resolving complex issues, both remotely and on-site, ensuring customers receive the best support possible.

You’ll benefit from :

• Working with a variety of cutting-edge technologies, including Cloud solutions and Cisco Routing & Switches, broadening your skillset and boosting your career growth.
• Collaborating with dedicated professionals, managing 3rd party suppliers, and contributing to Spectrum’s Internal IT Services projects.
• Joining a Microsoft Solutions Partner, with the opportunity to acquire valuable certifications like Python programming language and enhance your professional credentials.

No need for tons of experience – we’ll be happy to upskill someone who’s keen to learn and grow in the telecoms space.

Join a leading player in the IT / Telecoms industry, offering a wide range of services and products.

As a Network Support Engineer, you’ll be a key player in ensuring customers receive top-notch technical assistance and seamless connectivity.

Responsibilities

• Take qualified 2nd and 3rd line tickets from the Inlife Service Desk, providing efficient support and solutions within agreed SLAs.
• Liaise with 3rd party suppliers, ensuring escalated service issues are resolved promptly.
• Handle commissioning support for the Spectrum suite of products and services, guaranteeing smooth implementation.
• Maintain accurate records of all product, service, and solution information, identifying trends and escalating issues when necessary.

Required Skills & Experience

• Significant experience in an IT / Telecoms support environment, with a solid understanding of IT systems, networking, and telecommunications.
• Proficiency in configuring Session Border Controllers, troubleshooting mobile devices, data connectivity, LAN / WAN technologies, and maintaining Server & End User desktop environments.
• Excellent problem-solving skills and the ability to prioritize activities effectively, meeting service levels.
• Strong communication skills, both written and oral, enabling seamless interaction with customers, suppliers, and internal stakeholders.
• Vendor certifications or accreditations, such as Python programming language, are preferred.
• PC literate with extensive knowledge of Windows applications and web browser applications.
• Full clean driving license.

Benefits

• Bonus scheme
• Cycle-to-work scheme

Apply here if you’re interested!