Network Response Technician

Devon County Council; Devon and Torbay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in England is seeking a Network Response Technician to support highway safety inspections and defect repairs. The role includes preparing patching sites, auditing repairs, and responding to stakeholder inquiries in a fast-paced environment. Candidates should be effective problem solvers who thrive on collaboration and are open to developing innovative solutions for highway maintenance. Additional tools such as Power BI are utilized in this role.

Qualifications

• Effective problem solver with the ability to thrive in a fast-paced environment.
• Forward-thinking and innovative mindset.
• Experience in auditing and investigating operational issues is a plus.

Responsibilities

• Identify and prepare highway patching sites.
• Audit completed defect repairs for continuous improvement.
• Respond to stakeholder enquiries.

Skills

Problem-solving

Collaboration

Data visualization

Tools

Power BI

Job description

INTERNAL ONLY (DCC Employees Only)

We are currently looking to appoint one full-time, permanent post to the position of Network Response Technician within the Network Response Team, part of the wider Traffic Management Group.

The Network Response Team (NRT) play a crucial role in delivering on several of the strategic objectives associated with the Highways and Traffic Management Service Plan and wider DCC strategic priorities in ensuring our highway network is safe and available to use for all. At its foundation we achieve this through management of a robust system of highway safety inspection and defect repairs across the County.

In addition, the team are also responsible for managing a number of capitally funded workstreams including the Dragon Patching and Serviceability Patching programmes, which see us work collaboratively with teams across the service, improving the network and supporting our wider asset management principles.

The team also manage the County’s extensive winter service operation, with a responsibility for gritting around 1,800 miles of our busiest highway network, utilising a fleet of almost 50 gritting vehicles along with the provision and maintenance of over 3,500 grit bins across the County.

You’ll join at an exciting time as we continue to explore innovative methods of highway maintenance, enhanced used of data visualisation tools such as Power BI and nationally significant winter service trials, each with the goals of driving carbon reduction, more efficient ways of working and increased social value.

Amongst other tasks, the role will involve identification and preparation of highway patching sites, auditing of completed defect repairs to drive continuous improvement and investigating and responding to stakeholder enquiries.

The reactive nature of the work the NRT does means you’ll be a joining a fast-paced, challenging environment in which no two days are the same. The successful candidates will be forward-thinking, effective problem solvers, will thrive on working collaboratively and will be given every opportunity to develop.

Interview Date : Late January / Early February 2026