Network Manager - Sittingbourne, High Street

HSBC; Sittingbourne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank is seeking a Network Manager to lead operations in Sittingbourne. The ideal candidate will have strong risk management skills and a customer-centric mindset, driving a digital-first culture. Responsibilities include leading a Customer Service Team and supporting customers across multiple channels. The position offers a dynamic environment with opportunities for leadership and professional growth.

Qualifications

• Proven financial services and banking experience.
• Ability to inspire and motivate others.
• Flexibility and adaptability in a changing environment.

Responsibilities

• Support daily operations and lead Customer Service Team colleagues.
• Manage risks and controls of the local market.
• Drive a customer-centric culture across branches.

Skills

Customer obsession

Risk management skills

Digital first mindset

Coaching ability

Strong interpersonal skills

Problem-solving skills

Job description

Network Manager

We are looking for individuals who are ready for this next stage in their career and possess the experience and skillset highlighted below to become a successful Network Manager.

This role will be based at Sittingbourne, High Street.

This is a 11 month secondment maternity cover role.

What you'll do

The Branch Network is the heartbeat of the communities in which we serve, guiding and supporting our customers and empowering them to bank with us using the channel of their choice. Our role on the high street is ever changing and we want to be at the forefront, delivering at pace with outstanding service and our customers at the centre of everything we do.

Responsibilities

• Support the day-to-day operational running of the Local Market, not only line managing a number of our Customer Service Team colleagues, but coaching and developing colleagues across the wider team
• Manage an efficient resourcing plan and support the onboarding of colleagues into new roles
• Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer centric culture within our branches
• Manage the risks and controls of the local market ensuring that operational losses are minimised
• Role model the cultural shift empowering our people, whilst operating with collective responsibility, and lead community engagement through face to face and Zoom enabled customer education sessions
• Support the running of branches across the Local Market leading colleagues to deliver the Network Vision and our ambition to set the standard for Mobile Centred Smart Banking
• Be a Brand Ambassador and the face of HSBC in the local community
• Drive a digital first culture in which products and services are provided in a digital format

What do I need to be successful?

To be successful in this role you need to be a high energy self-starter with particular emphasis on inspiring and motivating others; we are looking for people with the following characteristics, skillset and experience…

• Someone who is passionate, customer obsessed, with a can‑do attitude and proven, broad-based personal financial services and banking experience
• Has strong Risk Management skills across all risk areas, identifying both current and emerging risk with the vision to deliver our Local Market strategy
• Digital first mind set towards our products and services, with a track record of understanding how to proactively recognise, support, and fulfil customer needs
• Enhanced coaching ability to grow colleague’s capability to deliver exceptional customer experience in line with the Network Vision
• Excellent judgement and a demonstration of being decisive and tenacious
• Strong interpersonal skills in developing effective relationships with colleagues, customers and the community whilst creating opportunities for others to work collaboratively and positioning the Network at the heart of the Local Market
• Able to use flexibility and adaptability to deal with constantly changing priorities and tasks, using this to operate across multiple locations using remote management
• Evidence of initiating and leading change in a way that inspires and engages those around
• Able to work in an ambiguous environment making judgements and prioritising rather than focusing on clearly defined activities and objectives
• Excellent problem‑solving skills with the ability to critically understand the root cause and implement creative solutions
• A role model with the ability to develop and retain a diverse team allowing them to grow and operate with a collective responsibility, and a proven track record of investing in colleagues to grow their capability and encourage innovative thinkers with the ability to problem solve

Where & When you'll work

The role is Branch based and our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

Telephone: [phone]