Network & Helpdesk Administrator

Royal Hospital Chelsea; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in Greater London is seeking a proactive Network & Helpdesk Administrator to join their IT team. This role requires solid experience with Windows Server and network troubleshooting, with responsibilities including managing user accounts and supporting security systems. The ideal candidate possesses an MCSE certification and effective communication skills. This position is crucial in maintaining seamless IT operations for staff and residents.

Qualifications

• 2-3 years of experience in LAN/WAN, VoIP, and Microsoft environments.
• Experience in antivirus management and mobile device management.
• Ability to troubleshoot network issues and manage user accounts.

Responsibilities

• Manage helpdesk calls and support IT operations across the Hospital.
• Collaborate with security team to maintain CCTV and biometric systems.
• Assist with onboarding of new staff and mobile device setup.

Skills

Windows Server 2019

Active Directory

Problem-solving

Time management

Communication

Education

MCSE certification

Degree in Computing Science

Tools

Mitel

Office 365

Windows 11

Power BI

VMWare

Ruckus Wi-Fi

Job description

At the Royal Hospital Chelsea, we are looking for a proactive Network & Helpdesk Administrator to join our IT team and help keep our technology running smoothly for both staff and the Chelsea Pensioners who call the Hospital home.

In this role, you will be the key point of contact for ensuring seamless IT operations across the Hospital. Your responsibilities will include managing user accounts, troubleshooting network issues, supporting security systems, and assisting with the onboarding of new staff. Your work will play an essential part in supporting both internal teams and the Chelsea Pensioners.

You will provide support across Active Directory, Mitel, Office 365, and Windows environments, while managing helpdesk calls, network sockets, and printer systems. Collaboration with our security team will be an aspect of the role, particularly in maintaining CCTV, biometric, and nurse call systems. You will also assist with mobile device setup, software inductions, and the implementation of cyber security tools such as Sophos, ensuring that IT support is efficient, friendly, and solution focused.

To succeed in this role, you should have solid experience with Windows Server 2019, Windows 11, antivirus management, and mobile device management. A background of two to three years in LAN/WAN, VoIP, and Microsoft environments is essential, along with strong communication, problem-solving, and time management skills. An MCSE certification is required, and a degree in Computing Science would be desirable. Experience with VMWare, Mitel VoIP, Ruckus Wi-Fi, and Power BI would be an advantage.