Network Engineer

Experis - ManpowerGroup; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology staffing agency is looking for an experienced IT Support Engineer to join a busy onsite support team in Wrexham. This role requires strong customer-facing skills, excellent technical ability, and proven experience providing 2nd line support. The ideal candidate will have 3-5 years of experience in IT Service Desk roles, solid knowledge of Windows OS, Active Directory, and networking. This is an onsite contract position offering £150-£180 per day, ideal for those who enjoy hands-on support and complex troubleshooting.

Qualifications

• 3-5+ years in an IT Service Desk or 2nd Line Support role.
• Strong customer-facing and soft skills.
• Hands-on experience with Windows OS and Windows Server.

Responsibilities

• Provide 2nd Line onsite support to users, including VIP support.
• Deliver Windows OS installations, configurations, and deployments.
• Support tablet and device rollouts, including imaging, UAT, and end-user handover.

Skills

Customer-facing skills

Technical ability

2nd Line support experience

Networking knowledge (TCP/IP, DHCP, DNS, VLANs)

Education

Relevant certifications (MCP/MCSE)

Tools

Windows OS

Active Directory

Exchange

Office 365

VMware

Job description

IT Support Engineer - Onsite (Wrexham)

£150-£180 per day (Inside IR35)
Contract | Onsite | 3-5+ Years Experience

We are seeking an experienced IT Support Engineer to join a busy onsite support team in Wrexham. This role requires strong customer‑facing skills, excellent technical ability, and proven experience supporting users in a fast‑paced enterprise environment.

If you thrive in hands‑on support, enjoy tackling a wide range of technical issues, and have solid 2nd‑line capability, this role is for you.

Key Responsibilities

• Provide 2nd Line onsite support to users, including VIP support
• Deliver Windows OS installations, configurations, and deployments
• Support tablet and device rollouts, including imaging, UAT, and end‑user handover
• Administer Active Directory, user accounts, group policies, and Exchange support
• Conduct Wintel administration, patching, WSUS management, and Windows Server support (2008/2012/2016)
• Troubleshoot and support TCP/IP, DHCP, DNS, VLANs, and general network issues
• Provide LAN support, basic network administration, and assist with CCTV infrastructure
• Support Office 365, Outlook, and Microsoft Office applications
• Assist with infrastructure upgrades, OS updates, and enterprise‑wide rollout projects
• Work with ESX VMware, RDP, Citrix Presentation Server environments

Required Experience

• 3-5+ years in an IT Service Desk or 2nd Line Support role
• Strong customer‑facing and soft skills - confident supporting users face‑to‑face
• Hands‑on experience with:
  • Windows OS / Windows Server
  • Active Directory & Exchange
  • Networking (TCP/IP, DHCP, DNS, VLANs)
  • O365 support
  • Device rollouts & hardware deployment
  • VMware / RDP / Citrix environments
• Relevant certifications (MCP/MCSE) highly desirable