Neonatal Outreach Administrator | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare organization in Coventry is seeking an administrator for the Neonatal Community Outreach Team. This role includes managing diaries, providing administrative support, and acting as the first point of contact for parents and staff. The ideal candidate will possess strong communication and organizational skills to facilitate the smooth operation of clinical duties. Weekend work may be required.

Qualifications

• Experience in administrative roles with a focus on healthcare.
• Ability to handle confidential information securely.
• Proficiency in managing diaries and scheduling appointments.

Responsibilities

• Provide administrative support to the Neonatal Community Outreach Team.
• Act as first point of contact for parents and team members.
• Prepare for service meetings and distribute meeting minutes.

Skills

Communication skills

Organizational skills

Attention to detail

Job description

Overview

The Neonatal Community Outreach Team (NCOT) supports babies and their families to enable an earlier discharge home from hospital. NCOT provide support across the Local Maternity and Neonatal System (LMNS). The team are based and hosted by UHCW, but work across George Eliot and South Warwickshire NHS Foundation Trust providing specialist community care for babies and their families.

An exciting opportunity has arisen for an administrator to join the team to support with clerical duties.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Role purpose

The post holder will provide direct administrative support to the Neonatal Community Outreach Team (NCOT), part of the Women & Children’s Clinical Group. The post holder will support the Senior Neonatal Outreach Administrator and the Neonatal Community Outreach Team in their administrative duties including managing diaries and appointments, arranging, and attending meetings, taking effective minutes/action notes, supporting data collation and the administrative side of the Neonatal Community Outreach Service.

They will be expected to provide a high quality, broad range of administrative and secretarial duties to enable the effective delivery of the service; providing a confidential, efficient and responsive work ethic in accordance with Trust and Departmental guidelines, policies and procedures.

The Neonatal Community Outreach Service operates 7 days a week between the hours of 08:00-18:00.

The post holder will be based at UHCW, however may occasionally be asked to travel to the other sites. Weekend working may be required.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.

We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Responsibilities

• Provide comprehensive administrative support to the Neonatal Community Outreach Team to ensure the smooth performance of their clinical duties; providing admin support across Coventry & Warwickshire.
• Act as first point of contact for parents/carers and team members, using initiative to resolve enquiries in a professional manner, providing accurate information or redirecting calls as appropriate to ensure they are responded to in a timely and effective manner.
• Process confidential patient sensitive documentation: responding to team members requests to compose, type and print correspondence as necessary.
• Arrange and provide assistance at service meetings, preparing and circulating agendas and papers for meetings, booking venues, taking and typing accurate notes and distributing minutes of meetings.
• Monitor community appointments, arrange interpreters, update diaries/calendars and accurately input patient data; ensuring details are securely shared with Trust Neonatal Staff or System Community Teams as appropriate.
• Support the Senior Neonatal Outreach Administrator in maintaining and updating databases to monitor Neonatal Community Outreach Service activity.

For further details of the job role please see attached job description.

This advert closes on Sunday 5 Oct 2025