Neighbourhoods Scheme Manager

Livewest; Okehampton; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused housing organization is seeking a Scheme Manager - Neighbourhoods in Okehampton. This part-time role (18 hours/week) involves ensuring schemes are safe, well-maintained, and welcoming. Responsibilities include managing communal spaces, conducting safety checks, and providing first-contact housing advice. The ideal candidate will have strong customer service skills, a good IT background, and a valid UK driving license. Join a team dedicated to improving the lives of older customers in vibrant communities.

Benefits

Generous Annual Leave

Pension Contributions

Health Benefits and Perks

Learning and Development

Family Support

Wellbeing Matters

Smarter Travel

Giving Back

Qualifications

• Experience in a customer-facing role focused on improving satisfaction and service delivery.
• Ability to work independently, take initiative, and resolve issues effectively.
• Strong teamwork skills with clear communication and the ability to motivate others.
• Good level of literacy and numeracy.

Responsibilities

• Keep schemes secure, clean, and well-maintained.
• Carry out health and safety checks, risk assessments, and fire inspections.
• Manage communal spaces and guest room bookings.
• Welcome new customers and assist with benefit claims.
• Provide first-contact housing advice and emergency welfare checks.

Skills

Customer-facing experience

Problem-solving skills

Teamwork

Good IT skills

Communication skills

Full UK driving licence

Education

CIH relevant level qualification or equivalent experience

Job description

About The Role

Do you enjoy working with people and creating welcoming communities? We’re looking for a Scheme Manager – Neighbourhoods to join our team on a part‑time basis, and make a real difference to the lives of older customers. You’ll be the go‑to person on‑site, ensuring our schemes are safe, well‑maintained, and a great place to live. From supporting customers day‑to‑day to organising communal spaces and activities, you’ll help make our schemes feel like home.

Key Responsibilities

• Keep our schemes secure, clean, and well‑maintained, working with contractors to ensure great value.
• Carry out health and safety checks, risk assessments, and fire inspections, maintaining accurate records.
• Manage communal spaces and guest rooms, including bookings and charges.
• Welcome new customers, assist with benefit claims, and arrange property inspections and repairs.
• Provide first‑contact housing advice and welfare checks in emergencies.
• Address tenancy issues and anti‑social behaviour in line with policy.
• Encourage social and leisure activities within the scheme and local community.
• Work closely with colleagues and partners to deliver excellent customer service.

Why Join LiveWest

You’ll be part of a team that cares deeply about people and communities. We’ll support you to develop your skills, share ideas, and make a positive impact every day.

This is a part‑time role, working 18 hours per week on an 11‑month fixed‑term contract; the working pattern can be discussed at interview stage.

This role is scheme‑based, working in our Okehampton scheme and surrounding area.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Scheme Manager – Neighbourhoods, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role‑specific skills and experience:

Essential

• Experience in a customer‑facing role focused on improving satisfaction and service delivery.
• Ability to work independently, take initiative, and resolve issues effectively.
• Strong teamwork skills with clear communication and the ability to motivate others.
• High personal resilience and confidence when working alone.
• Good IT skills (MS Office) and an understanding of financial implications of actions.
• Ability to plan, prioritise, and meet deadlines while maintaining quality.
• Full valid UK driving licence.
• Good level of literacy and numeracy.

Desirable

• Experience in social housing or services for registered providers.
• Knowledge of issues affecting older people and local service provision.
• CIH relevant level qualification (or equivalent experience through work or study).

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Company

LiveWest is one of the largest employers in the South West, with a team of 1,800 talented colleagues providing a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

Our Reward and Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension Contributions: Enjoy up to 9 % employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health‑care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.