Neighbourhood Officer (P01609)

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

A local government council in the United Kingdom seeks a Neighbourhood Officer to deliver high-quality housing services and create thriving neighbourhoods. The role involves proactive customer service, relationship building, and innovative solutions. Candidates should have experience in housing or customer-facing roles, strong problem-solving skills, and good IT capabilities. The position offers a starting salary of £38,350 pa, progressing to £41,254 pa, with hybrid working available.

Qualifications

• Has experience of working in the housing sector or similar role.
• Has experience of working in a customer-facing role.
• Has experience of delivering a high standard of customer service.

Responsibilities

• Lead the delivery of customer-focused services for a patch of properties.
• Deliver high-quality housing and tenancy services.
• Help create sustainable and thriving neighbourhoods.

Skills

Experience in housing sector

Strong customer care skills

Problem-solving skills

Good IT skills

Building relationships with stakeholders

Job description

Neighbourhood Officer

Fixed term contract until 31 March 2026. 37 hours per week (hybrid working). Starting salary £38,350 pa with progression to £41,254 pa through annual increments subject to satisfactory service.

Can you make a difference? Our community is at our heart. We are committed to supporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people’s lives? If so, we have the perfect opportunity for you! We are currently looking for a dedicated Neighbourhood Officer to join our team. We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough. You’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods. You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution-focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.

Responsibilities

• Has experience of working in the housing sector or similar role.
• Has experience of working in a customer-facing role with strong customer care skills.
• Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.
• Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers.
• Has experience of Safeguarding, raising concerns through policies and procedures.
• Has good IT skills.
• Has a full UK driving licence and access to a vehicle.

Values

Our values are Collaborative, Open, Responsible and Excellent.

We do not provide visa sponsorship for employment in the UK.

Application deadline

Closing date for application is 14 December 2025. Remote assessments will be held on 17 December 2025. Interviews will be held on 23 December 2025.

Keywords

Housing, Customers, Neighbourhoods, Stakeholders, Tenancy, Social Landlord, Landlord, Complaints, Resolution, Maintenance, Rent, Hybrid, Hertfordshire