Neighbourhood Officer

One Manchester; Manchester; On-site; GBP 41,000 - 45,000; Full time

Job summary

A housing services provider in Manchester is seeking a Neighbourhood Officer. This role involves delivering exceptional housing and tenancy services in a defined area, fostering community independence, and ensuring a high-quality customer experience. The ideal candidate will have experience in the housing sector, strong IT skills, and a focus on customer service excellence.

Qualifications

• Experience of working in the housing sector or similar role delivering services to customers.
• Experience in managing rent arrears cases and negotiating payment arrangements.
• Understanding of effective estate and tenancy management.
• Good IT skills and organizational skills.

Responsibilities

• Assist in delivery of customer focused service in a defined geographical area.
• Deliver a high-quality housing and tenancy service.
• Help create a sustainable and thriving neighbourhood.

Skills

Experience in the housing sector

Managing rent arrears

Effective estate and tenancy management

Understanding property condition issues

Good IT skills

Customer focused

Collaborative working with stakeholders

Job description

Salary: £41,903

Location: Manchester - Agile

Job Type: Full Time, Permanent

Closing Date: 12th November 2025

Interviews: TBC

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting opportunity to join our Neighbourhood Team as a Neighbourhood Officer.

We're looking for someone who can assist in delivery of a customer focused service in a defined geographical area, delivering a high-quality housing and tenancy service. Working mainly in a designated neighbourhood, you will help create a sustainable and thriving neighbourhood, customer independence, and deliver an exceptional ‘first point of contact resolution’ customer experience.

You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities.

What we’re looking for:

• Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive, and proactive tenancy management and related services.
• Experience in managing rent arrears cases and negotiating payment arrangements.
• Understanding of effective estate and tenancy management, with experience of delivering a range of related neighbourhood management services.
• Understanding of property condition issues with commitment to maintaining the condition and appearance of properties, estates, and neighbourhoods.
• Good IT skills alongside good organisational skills with an ability to manage own workload, plan and prioritise while being flexible, positive, and enthusiastic.
• Customer focused with a desire to provide services to a high standard.
• Experience of working collaboratively with key stakeholders and partners to achieve community and neighbourhood regeneration.

Demonstrable experience in relation to safeguarding.

Why take up the challenge with One Manchester?

This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south, and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one of our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

Equality and Diversity

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating ‘the Rooney Rule’. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity, and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours, please give us a call and we can let you know if this can be considered for a particular role.