Neighbourhood Officer

Reed; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A large housing company in the UK is looking for a Neighbourhood Services Officer for a remote position. Candidates should have strong customer service skills and a background in housing or property sectors. Key responsibilities include managing properties, engaging with the community, and addressing tenant matters. A valid driving licence and vehicle are required for property visits. This is a temporary role with potential for permanence.

Qualifications

• Previous experience in housing or property sectors is a plus.
• Ability to manage tasks under pressure is essential.
• Driving licence and access to a vehicle required.

Responsibilities

• Managing empty properties and updating internal systems.
• Organising customer payments accurately.
• Communicating with tenants and addressing matters.
• Identifying arrears cases and conducting tenancy audits.
• Engaging with the community and logging information.

Skills

Excellent customer service skills

Strong attention to detail

Proficiency in IT

Advanced MS Office skills

Negotiation skills

Job description

Neighbourhood Services Officer – Remote Working

Are you in the Housing or Property sectors with excellent customer service skills and strong administrative capability?

We are recruiting for a temporary ongoing role for an immediate start. This role will primarily involve working from home; however, due to the nature of the position, a driver with their own vehicle is required.

Job Overview

Our client is a large housing company seeking someone who can cover the majority of this role.

Responsibilities

• Managing empty properties and updating internal systems.
• Organising correct payment from customers/tenants.
• Communicating with tenants to address and record matters.
• Identifying arrears cases.
• Carrying out tenancy audits.
• Engaging with the community.
• Identifying customers who may require additional support.
• Logging all information accurately.

This role would suit someone from a housing background who understands the industry. However, we would also consider candidates from a lettings or hands‑on charity background.

Qualifications & Requirements

You must have excellent customer service skills and the ability to deal effectively with people. Strong attention to detail, proficiency in IT, and advanced MS Office skills are essential.

Previous experience in negotiation, working in challenging environments, and demonstrating the ability to perform well under pressure is highly desirable.

Due to the requirement to visit properties, a valid driving licence and access to a vehicle are necessary.

This is a temporary role but with potential to apply for something more permanent.

Work Hours

Hours of work are typically Monday to Friday, around 9 am–5 pm, with flexibility to start and finish at different times as long as you complete 36 hours per week.