Neighbourhood Officer

Thrive Homes; England; On-site; GBP 37,000 - 40,000; Full time

Job summary

A community-focused housing organization in the UK is seeking a Neighbourhood Officer to build strong relationships with residents and provide support on tenancy matters. This rewarding role involves hands-on estate management and coordination with partners to enhance community well-being. The ideal candidate will have excellent communication skills and prior experience in housing management. This full-time position is based in Hertfordshire, offering a competitive salary plus benefits.

Qualifications

• Experience in tenancy or housing management is essential.
• Ability to manage a busy and varied workload.
• Genuine passion for helping people.

Responsibilities

• Building positive relationships with tenants and shared owners.
• Investigating and resolving customer issues.
• Providing advice and support on tenancy matters.

Skills

Excellent communication skills

Passion for helping people

Confidence in managing workloads

Job description

Neighbourhood Officer

Hertfordshire and surrounding areas

£37,705.32 plus benefits

Permanent, Full Time

37 hours per week (Monday Friday)

At Thrive Homes, we believe that great neighbourhoods start with great people. As a Neighbourhood Officer, youll be at the heart of our communities building strong relationships, supporting residents, and making sure our neighbourhoods are safe, well‑managed, and thriving.

This is a hands‑on and rewarding role where no two days are the same. Youll balance estate and home visits with digital communications and case management, providing practical solutions, tackling tenancy issues, and working collaboratively with partners and contractors to make a real difference for our customers.

Were looking for someone with excellent communication skills, a genuine passion for helping people, and the confidence to manage a busy and varied workload. If you have experience in tenancy or housing management and want to make a meaningful impact in your community, wed love to hear from you.

What Youll Be Doing

Building positive relationships with tenants, leaseholders, and shared owners, providing advice and support on tenancy and lease matters.

Investigating and resolving customer issues including tenancy breaches, anti-social beh...