Neighbourhood Manager - Midlands

Salvation Army Housing Association (saha); West Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing association in the Midlands seeks a Neighbourhood Manager to enhance tenant satisfaction and deliver effective housing services. The ideal candidate is passionate about community engagement and has strong communication and problem-solving skills. This rewarding role offers 26 days of annual leave, pension with life assurance, and training opportunities.

Benefits

26 days paid annual leave (pro rata) rising to 31 days

High street discount scheme

Pension with life assurance

Health assistance programme

Training opportunities

Qualifications

• Passionate about tenants and community engagement.
• Ability to inspire and enhance learning.
• High level of resilience in a fast-paced environment.

Responsibilities

• Deliver excellent services and improve resident satisfaction.
• Develop partnerships for tenant benefits.
• Manage anti-social behavior and safeguard concerns.

Skills

Communication skills

Problem-solving

Teamwork

Technology usage

Job description

Overview

About The Role

Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? Salvation Army Homes has an exciting opportunity for a Neighbourhood Manager role based in the Midlands. At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.

This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will:

• Be at the forefront of delivering excellent services and improving resident satisfaction across all schemes within your area
• Seek out and develop partnerships within your patch area to benefit Salvation Army Homes and tenants
• To deliver effective tenancy sustainment, resident engagement, customer satisfaction and community development
• Deliver an efficient an effective housing management service to tenants and meet Key Performance indicators in relation to voids and arrears
• Take ownership of geographical generic patch and be solution focused to provide services to internal and external partners
• Work proactively with residents when dealing with anti-social behaviour and Safeguarding concerns
• Ensure tenants needs and problems are identified early and responded promptly to enable people to sustain their tenancies

About The Candidate

We\'re looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:

• A confident, capable communicator with knowledge of a range of methods to problem solve
• Able to inspire and engage others, and enhance learning through reflection and positive risk taking.
• A natural people-person and team player.
• Excited by developing and implementing savvy new ideas.
• Unfazed by having several competing priorities to manage.
• Able to use technology in day-to-day work.

Benefits

In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,

• 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays
• A high street discount scheme (great savings both online and in-store)
• Pension with life assurance
• Health assistance programme
• Training opportunities to aide your own personal and professional development

About The Company

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That\'s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.