Neighbourhood Housing Assistant

Moat Homes; Ashford; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

A leading housing provider in Ashford is looking for a Neighbourhood Housing Assistant to deliver exceptional customer service and administrative support. This full-time role includes working from the office and offers competitive salary and benefits. Ideal candidates will have excellent communication skills and experience in office administration. Applications are encouraged from individuals committed to delivering a great customer experience.

Benefits

Excellent benefits

Career growth opportunities

Qualifications

• Experience in office administration and handling systems.
• Understanding of housing management processes such as payments and repairs.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide high-quality customer liaison and administration services.
• Act as first point of contact handling tenancy queries.
• Manage CRM queues and reception duties.

Skills

Written communication

Verbal communication

Numerical skills

Microsoft Office (Word, Excel)

Customer service

Organisational skills

Job description

Overview

Role Title: Neighbourhood Housing Assistant (Housing Administrator)

Hours: 35 hours per week, Monday-Friday

Salary: £22,890-£28,612 per annum (salary offered dependent on experience)

Location: Stanhope, Ashford. This role offers agile working. You’ll be required to work from the office three days per week (Monday, Wednesday and Friday) and the remainder from home.

Contract: Full time, permanent

What we’re looking for

We’re looking for someone with good written, verbal, and numerical skills. You should be confident using Microsoft Office, particularly Word and Excel, and have experience in office administration, including organising systems, records, and files.

An awareness of the social housing sector and current issues is important, along with some understanding of housing management processes such as payments, arrears, repairs, transfers, and mutual exchanges.

We value individuals who are customer-focused and committed to delivering a great experience every time. You’ll need to be organised, detail-oriented, and able to manage multiple tasks efficiently, including handling CRM queues, emails, and reception duties. Strong communication skills and the ability to work effectively with both internal and external stakeholders are essential.

If you’re someone who takes pride in providing excellent customer service, we’d love to hear from you.

What you’ll do

• Based at the Stanhope office, deliver high-quality customer liaison, administration, and reception services.
• Act as the first point of contact for customers and visitors, handling tenancy and neighbourhood queries with professionalism and care.
• Manage CRM queues, emails, and reception duties; organise systems, records, and files.
• Support housing management processes such as payments, arrears, repairs, transfers, and mutual exchanges as required.

To apply

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s important that you provide as much detail as possible in your application. Share your interest in the role and how you meet the requirements, using the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.

We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

In Return, You’ll Receive

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat?

Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

Application deadline & interview

If this sounds like the role for you, apply by 11pm on Sunday 28 September 2025 and be part of something bigger!

Interview Date: Interviews will take place in person, week commencing 13 October 2025, at our office in Stanhope, Ashford.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We’re looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email [e-mail].