Neighbourhood Customer Experience Advisor

The Alliance; Bristol; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local housing service provider in Bristol is seeking a Customer Experience Advisor to join their Housing Services team. In this role, you will manage enquiries related to anti-social behaviour, acting as the first point of contact for customers. Successful candidates should possess strong customer service skills, effective communication, and high IT literacy. This position offers an excellent opportunity for career advancement in a supportive environment, dealing directly with community safety issues and customer support.

Qualifications

• Experience in a customer-focused/service environment.
• Ability to manage enquiries and assist customers effectively.
• High levels of IT literacy and flexibility in approach.

Responsibilities

• Manage internal and external calls regarding anti-social behaviour.
• Be the first point of contact for customers reporting ASB.
• Open ASB cases and complete risk assessments.
• Support in managing noise app reports and Person Alert requests.
• Support reception function at Tamar Court.

Skills

Customer service experience

Effective communication

IT literacy

Problem-solving

Job description

37 hours per week

We are looking for an individual to join our Housing Services team as our next Customer Experience Advisor within our Community Safety team to take a range of enquiries and give assistance to our customers.

Managing both internal & external calls to customers regarding anti‑social behaviour, you will communicate effectively, act quickly and professionally resolve them.

You will get the opportunity to support the team by being the first point of contact to customers wishing to report ASB, you will open ASB cases where appropriate and complete risk assessments. You will also support in managing noise app reports, along with Person Alert requests.

The role includes supporting our reception function at Tamar Court, Worle.

This is a great opportunity to take that next step in your customer service career and learn new skills in Community Safety in a supportive team environment.

A natural communicator, you can communicate with a wide range of people in a clear and concise manner.

With experience of working in a customer focused/service environment, you will also have high levels of IT literacy and have a flexible approach to supporting your colleagues.

We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible.

At Alliance we want to create places to live that our customers are proud to call home.

Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.

Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.

• AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
• GENUINE - We are authentic and encourage everyone to be themselves.
• AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration.
• MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact.
• EFFECTIVE - We are professional and can be relied on to achieve consistently good results.