Neighbourhood and Community Operations Manager - Wolverhampton, West Midlands County

Bromford; Snapes Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing provider is looking for an Operations Manager in the West Midlands to support frontline teams and lead community-focused services. The ideal candidate will have a strong background in housing, proven team leadership experience, and a passion for customer outcomes. Responsibilities include guiding teams and engaging with local authorities. The role emphasizes visibility and proactivity, with a closing date for applications on September 23, 2025.

Qualifications

• Strong background in housing and community services.
• Proven experience leading and developing teams.
• Confidence in building relationships and influencing across boundaries.
• Flexible, agile approach focusing on customer outcomes.
• Ability to use data and insight to drive decisions.
• Full driving licence and willingness to travel across the region.

Responsibilities

• Support front-line teams, coaching and guiding.
• Lead a team and work closely with local authorities.
• Step in for the Head of Neighbourhoods & Communities when needed.
• Be visible, proactive, and solutions-focused.

Job description

Overview

Contract Type: Permanent
Hours: 37.5 hrs per week (Monday-Friday)
Location: Staffs and Marches (WV10 6TB)
Closing Date: Tuesday 23 September 2025 (We\"re keen to attract strong candidates for this important role - early applications are welcomed as we may close the vacancy once sufficient interest is received).

We’re looking for a confident, collaborative leader to join our Neighbourhoods & Communities team and help us deliver brilliant outcomes for our customers.

As Operations Manager, you’ll support front-line teams across your region—coaching, guiding, and reality-checking to ensure we’re consistently delivering services that make a real difference. You’ll lead a team, work closely with local authorities and partners, and step in for the Head of Neighbourhoods & Communities when needed.

This is a hands-on role where you’ll be visible, proactive, and solutions-focused. You’ll help shape how we work, champion transformation, and bring people together to solve problems and unlock opportunities for our customers.

Responsibilities

You’ll be someone who thrives in a fast-paced environment, embraces change, and brings energy and positivity to everything you do.

Qualifications

• A strong background in housing and community services
• Proven experience leading and developing teams
• Confidence in building relationships and influencing across boundaries
• A flexible, agile approach and a genuine passion for customer outcomes
• Ability to use data and insight to drive decisions
• A full driving licence and willingness to travel across the region

Why Bromford?

Join us to help create communities where people can put down roots, feel secure, and thrive. By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Ready to apply?

If you’re ready to make a meaningful impact and help others thrive, we’d love to hear from you. The closing date is Tuesday 23 September 2025. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.