Naval Application Engineer

Caterpillar Financial Services Corporation; Hurn; On-site; GBP 59,000 - 90,000; Full time

Job summary

A leading construction and mining equipment manufacturer seeks a Service Information Specialist in Hurn, UK. You will develop and author service information critical for Caterpillar machines, ensuring accuracy and safety. The ideal candidate holds an Associate's Degree or has significant experience in heavy equipment repair. This role offers a competitive salary range of approximately $79,800 - $119,760 and comprehensive benefits. Join the team at a company dedicated to sustainable global development.

Benefits

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Flexible Spending Accounts

Career Development

Responsibilities

• Perform and document disassembly and assembly of equipment.
• Comply with safety and contamination control processes.
• Produce assembly information to impact safety and efficiency.
• Utilize ACM system for service information development.
• Conduct research of engineering and product service requirements.
• Collaborate with product groups for accurate service information.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Effective Communications

Problem Solving

Relationship Management

Technical Excellence

Education

Associates Degree or higher

5 years experience servicing/repairing heavy equipment

Tools

Caterpillar Authoring System (ACM)

Teamcenter Visualization

Creo

Pro-Engineer

Job description

Career Area: Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a Service Information Specialist at Caterpillar, you will utilize Caterpillar machines and tools to develop and author service information published to Caterpillar’s Service Information System (SIS2.0). This service information is relied on by dealers and customers worldwide.

Additional Information:

• Location: Peoria, IL (United States)
• Required Travel: Up to 10% (Domestic + International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Perform and document the disassembly and assembly of Caterpillar equipment
• Comply with all safety and contamination control processes used in the Caterpillar Mechanical Lab
• Produce Disassembly and assembly information that has a positive impact on safety, efficiency, and profitability of dealer service operations
• Utilize the Caterpillar Authoring (ACM) system to develop and electronically author a variety of service information types used to service Caterpillar equipment
• Conduct complex research of engineering information and product service requirements in a timely and accurate manner
• Contact Product Design/Support Engineers and use of a variety of corporate systems and resources
• Collaborate with product groups to ensure accurate service information for each NPI program
• Photograph equipment and or create graphics using 3D models for service information
• Creates, validates, and revises technical service information and/or data in support of new product introduction, continuous process improvement, and revision timelines. Manages and acts on dealer feedback.
• Utilizes interfaces for different delivery media; integrates text, graphics, and hyperlinks as needed.
• Ensures all service information and/or data is created accurately, participates in process improvement efforts, and follows information standards

What You Will Have (Basic Requirements):

• Education Requirement: Associates Degree or higher OR at least 5 years of experience servicing/repairing heavy equipment will be accepted in lieu of a degree
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

What Will Set You Apart (Top Candidates Will Have/Preferred Skills):

• Specific experience repairing/servicing Caterpillar machines or products
• Team lead and/or mentoring experience
• Bachelor’s degree or higher
• Caterpillar authoring (ACM) experience
• Teamcenter Visualization / Creo / Pro-Engineer experience

What You Will Get:

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$79,800.00 - $119,760.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

December 5, 2025 - December 19, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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