National Account Manager

Danone; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading nutrition company is seeking an individual to drive profitable growth and manage key customer accounts. This role involves strategic planning, team development, and effective customer engagement. The ideal candidate will demonstrate strong relationship-building skills and be adept in commercial planning. Flexible benefits and hybrid work options are available. Applications close on 21st August.

Benefits

Flexible benefits

Hybrid working framework

Qualifications

• Demonstrates strategic thinking and considers broader impact before decision-making.
• Builds strong relationships and communicates effectively to engage others.
• Works independently to solve challenges and deliver results.
• Skilled in commercial planning, negotiation, and managing P&L responsibilities.
• Understands customer needs through effective questioning and delivers demand-led Joint Business Plans (JBP).

Responsibilities

• Deliver profitable growth and excellent execution within a group of key customers.
• Ensure flawless execution of agreed activations throughout the year.
• Manage promotional and pricing plans.
• Lead the building and execution of customer-specific plans.
• Support junior team members through delivery management.

Skills

Strategic thinking

Relationship building

Commercial planning

Negotiation

Customer needs understanding

Job description

About The Job

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders.

Role Purpose

Deliver profitable growth and excellent execution within a group of key customers in Route to Market. Develop and nurture key contacts across their business as well as lead internal crossfunctional teams to help create and deliver the company and account strategy.

Key Activities

• Customer Profitability
  • Net Sales, investment and customer profitability responsibility including all Danone categories
  • Delivering the annual, quarterly and monthly customer targets, driving profitable growth for both Danone and our Customers
  • Delivery of profitable growth for both Danone and customer through yearly Joint Business Plans
• Retail Execution
  • Ensuring flawless execution of agreed activations throughout the year
  • Creating and managing regional manager relationships to bring the Joint Business Plans to life in stores
  • Regular store visits to know what is happening on the ground
  • Liaising with our Field team to provide briefs for tactical activations
• Promotional and Price Management
  • Managing the promotional and pricing plans, ensuring these are aligned internally
  • Review return on investment internally and externally, tweaking the plans where relevant
• Customer Engagement
  • Lead the building and execution of our customer specific plans
  • Delivery of internal and external P&L targets
  • Working alongside Category to identify and deliver against distribution gaps
  • Working closely with supply chain to foresee any challenges and ensure clear consistent communication is delivered externally to maximise business continuity
• Team Development
  • To support junior members of the team through delivery management by setting the plans for activities and desired outcomes, engaging the team on the ‘why’ of each project and coaching on the day-to-day challenges

About You

We would like you to demonstrate your following key skills:

• Demonstrates strategic thinking and considers broader impact before decision-making.
• Builds strong relationships and communicates effectively to engage others.
• Works independently to solve challenges and deliver results.
• Skilled in commercial planning, negotiation, and managing P&L responsibilities.
• Understands customer needs through effective questioning and delivers demand-led Joint Business Plans (JBP).

About us

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

We believe in the benefits of working both in the office hub and at home. Time in the hub enhances community, problem solving and innovation, while home working supports focus, learning and wellness.

Our hybrid working framework is designed to help you perform your role in the most efficient way. Your manager will guide how you split your time between home and your nearest hub, based on your role and business needs.

The aim is to support you in doing your best work, while creating connection moments that matter.

We have a range of flexible benefits and excellent rewards. Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.

The closing date for applications is 21st August; you will therefore hear about your application after this date.