Multiskilled Night Team member - Full Time

Accor Hotels; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hotel organization is looking for a Multiskilled Night Team Member at the IBIS London City Shoreditch. The role involves welcoming guests during the night, processing night audits, and maintaining service standards. This position offers a full-time, permanent contract with opportunities for growth and development in the hospitality field. Ideal candidates should be proactive, flexible, and customer-focused, with responsibilities including front desk duties and food service operations.

Benefits

Free night stays in UK hotels

Up to 30% discount in Accor Restaurants

Access to Talent gym

Complimentary meals on duty

Discounted worldwide hotel rates

Opportunities for learning through Accor Academy

Qualifications

• Self-starter able to work unsupervised.
• Ability to process nightly audits and transactions.
• Positive attitude with a focus on customer service.

Responsibilities

• Be responsible for reception desk and night audit.
• Assist security with monitoring building safety.
• Work night shifts from 11pm to 7:18am.

Skills

Customer service focus

Multitasking

Problem-solving

Job description

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

• Salary - £ 14.44/ hour
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Talent gym access
• Stylish and functional uniform provided
• Delicious complimentary meals on duty prepared by our creative chefs
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)

If you feel you are the right candidate for the role as our Multiskilled Night Team Member, please click ‘apply’ now! We’d love to hear from you!

Job Description

As our next Multiskilled Night Team Member, you…

Are the ‘face of IBIS Shoreditch’, extending a warm welcome to our guests during the night, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.

Contract - Full Time, Permanent , 39 hours / Week.

• Be responsible for the reception desk and processing of night audit and nightly reports.
• Assist security with monitoring building security.
• Aid in the operations for the day team to ensure exceptional service is provided around the clock.
• Work the unique night shifts at our hotel from 11pm to 7:18am.
• Take food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift.
• Perform the F&B and Bar tasks primarily and work in the reception as and when required.
• Willing to learn & serve hot / cold beverage, cocktail, mocktail, beer etc. from the F&B menu.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set‑up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.
• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Qualifications

What we are looking for:

• A self‑starter with the ability to work unsupervised.
• A can do attitude for multitasking between reception and F&B.
• Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
• A fast‑thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.