Multisite IT Support Technician - 1st/2nd Line

Major Recruitment North West Perms; Lancashire; On-site; GBP 27,000 - 29,000; Full time

Job summary

A reputable recruitment agency is seeking a hands-on IT support professional to provide 1st and 2nd line support across multiple sites in Lancashire. You'll maintain devices such as Windows PCs and MacBooks, support users on Microsoft 365, and take ownership of IT asset management. The role offers a competitive salary, a bonus structure, and excellent training opportunities to grow your technical skills within a dynamic team. Ideal candidates will have prior support experience and a passion for IT.

Benefits

27,000 basic salary

Up to 2,000 annual KPI bonus

35-hour work week

Hands-on training opportunities

Close-knit team environment

Qualifications

• Experience in 1st and 2nd line support.
• Knowledge of Windows OS, Microsoft 365, and networking.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Provide 1st/2nd line support across multiple sites.
• Maintain and configure various devices including PCs and MacBooks.
• Support end users on Office 365 applications.
• Manage IT assets including deployment and documentation.
• Conduct scheduled checks and technical support for events.

Skills

1st line support

2nd line support

Windows OS

Microsoft 365

basic networking

Mobile Device Management (MDM)

stakeholder communication

Job description

A reputable recruitment agency is seeking a hands-on IT support professional to provide 1st and 2nd line support across multiple sites in Lancashire. You'll maintain devices such as Windows PCs and MacBooks, support users on Microsoft 365, and take ownership of IT asset management. The role offers a competitive salary, a bonus structure, and excellent training opportunities to grow your technical skills within a dynamic team. Ideal candidates will have prior support experience and a passion for IT.