Multimedia Support Analyst

Queen Square Recruitment Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Multimedia Support Analyst for a 6-month hybrid contract in London. The ideal candidate possesses strong technical expertise in multimedia systems, particularly in macOS support and various industry-standard software. Responsibilities include providing operational support for multimedia IT systems, monitoring system processes, and assisting users. This role also demands excellent problem-solving skills and the ability to work independently in a dynamic editorial environment.

Qualifications

• Experience in macOS support and configuration.
• Strong understanding of network and server infrastructure.
• Excellent problem-solving and prioritisation skills.

Responsibilities

• Provide operational support for multimedia IT systems.
• Monitor multimedia system processes and resolve issues.
• Respond to user requests and incidents.

Skills

macOS support and configuration

IT troubleshooting and support

Strong problem-solving skills

Excellent interpersonal skills

Tools

Adobe Premiere Pro

Adobe Audition

JAMF

AWS

Job description

Multimedia Support Analyst - Contract | London (Hybrid, 3 days in office)

Inside IR35 £300/day | 6-Month Contract

We are looking for a Multimedia Support Analyst to join a dynamic editorial team producing video and audio content for digital platforms. This hybrid role (3 days in office) requires strong technical expertise in multimedia systems and IT support to ensure smooth, uninterrupted operations.

Key Responsibilities

• Provide operational support for multimedia IT systems, including macOS, Adobe Premiere Pro, Adobe Audition, Cubase, Signiant Media Shuttle, Frame.io, Iconik, SAN/Lucid Link, AWS S3/Glacier, and IT ticketing systems.
• Monitor multimedia system processes and resolve issues to ensure timely content creation, publishing, and archiving.
• Respond to user requests and incidents, escalating major problems to appropriate teams.
• Liaise with third-party vendors and internal developers for system upgrades and feature implementation.
• Provide training and onboarding support for new staff and IT teams.
• Document processes and contribute to continuous improvement initiatives.

Essential Skills / Experience

• macOS support and configuration experience.
• Strong understanding of network, storage, and server infrastructure.
• Knowledge of network and security architecture.
• IT troubleshooting and support experience.
• Experience with MDM device management (e.g., JAMF).
• Strong problem-solving and prioritisation skills; ability to work under pressure.
• Excellent interpersonal and communication skills.
• Ability to work independently and proactively.

Desirable Skills

• Experience with Media Asset Management systems.
• Basic programming/scripting (e.g., Bash).
• Unix/Linux command-line experience.
• Understanding of cloud systems (AWS).
• Experience in video/audio production environments.