Multimedia Support Analyst

Stackstudio Digital.; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A digital media company in the UK is seeking a Multimedia Support Analyst to ensure the smooth operation of multimedia systems and provide support for video and audio content. The ideal candidate will have strong expertise in multimedia IT support, including proficiency in Adobe editing software. You will assist users with technical problems, manage content processes, and help train new staff members. A hybrid work environment is offered, providing flexibility in working arrangements.

Qualifications

• Experience in operational support for multimedia systems is essential.
• Strong proficiency in video and audio editing software required.
• Ability to resolve user problems efficiently.

Responsibilities

• Operational support for multimedia IT systems and equipment.
• Monitor multimedia system processes and resolve issues.
• Respond to user requests and record significant incidents.

Skills

Operational support for multimedia IT systems

Video editing (Adobe Premiere Pro)

Audio editing (Adobe Audition, Cubase)

File transfer (Signiant Media Shuttle)

Collaboration tools (e.g., Frame.io)

Asset Management System (e.g., Iconik)

Tools

Apple computers

IT ticketing and incident management (e.g., Halo)

Production Storage (e.g., SAN, Lucid Link)

Archiving (e.g., AWS S3 / Glacier)

Job description

Role / Job Title - Multimedia Support Analyst

Work Location - UK - London (3 days a week)

The Role

The Multimedia editorial team at GNM produce all the video and audio media content created in the UK for publication on our digital platforms. This role ensures the smooth, uninterrupted running of all multimedia systems and services, provides iterative enhancements, and assists multimedia users with problems and service requests. It also ensures processes are well documented and supports onboarding of new staff.

Your Responsibilities (Up to 10, Avoid repetition)

Operational support for multimedia IT systems and equipment, including but not limited to :

• Apple computers (desktops and laptops)
• Video editing (Adobe Premiere Pro)
• Audio editing (Adobe Audition, Cubase)
• File transfer (Signiant Media Shuttle)
• Collaboration and hybrid working tools (e.g., Frame.io)
• Asset Management System (e.g., Iconik)
• Production Storage (e.g., SAN, Lucid Link)
• Archiving (e.g., AWS S3 / Glacier)
• IT ticketing and incident management (e.g., Halo)

Monitor multimedia system processes and resolve issues to enable timely creation, publishing, and archiving of multimedia content.

Respond to user requests for assistance and record significant system problems / incidents in ITMS (Halo).

Wor...