Multilingual Customer Service Representative

Euro London Appointments; Manchester; On-site; GBP 30,000; Full time

Job summary

A recruitment agency is seeking a Multilingual Customer Service Representative in Manchester. The ideal candidate will be fluent in English and either French, Italian, or Spanish, with 1-2 years of customer service experience. Responsibilities include managing customer communications, maintaining databases, and supporting order management processes. This permanent, office-based role offers a salary up to £30,000, making it an excellent opportunity for individuals with a background in customer service within industries such as pharmaceuticals, construction, and agriculture.

Qualifications

• 1-2 years of customer service experience is required.
• Experience in chemical manufacturing or related fields is beneficial.
• Ability to provide clear examples of resolving customer issues.

Responsibilities

• Manage communications with customers regarding their orders.
• Ensure the customer database is maintained accurately.
• Provide administrative support for order management.
• Liaise with other departments to ensure orders are completed accurately and on time.

Skills

Excellent communication skills

Fluency in English

Fluency in French, Italian, or Spanish

Job description

Job Description

We are excited to be recruiting for a Multilingual Customer Service Representative on behalf of one of our clients in Manchester. This is an ideal role for an English and French, Italian or Spanish speaker with 1-2 years of customer service experience, looking for a long term, permanent position.

This is an office based role with 5 days a week in the office, Monday to Friday, near Trafford Park. The salary is up to £30,000 depending on experience. The company specialises in chemical manufacturing and works with customers in a range of industries such as pharmaceuticals, construction and agriculture. A customer service background in any of these areas would be beneficial.

The role will involve a mixture of order processing, customer communications, invoicing and quality assurance. Candidates must be able to demonstrate excellent communication skills and give clear examples of times they have resolved issues and provided excellent customer service. You must also be a fluent in English and either French, Italian or Spanish.

Responsibilities

• Manage communications with customers regarding their orders.
• Ensure the customer database is maintained accurately.
• Provide administrative support for order management.
• Liaise with other departments to ensure that orders are completed accurately and on time.

Ensu...