Multi-Trader

CRA GROUP RECRUITMENT AND PAYROLL LTD; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority contract provider is seeking a Multi-Trader for a 3-month contract in Croydon. Responsibilities include delivering high-quality repairs across multiple trades, ensuring customer satisfaction, and managing work independently. Applicants should have proven multi-trade experience, strong communication skills, and a full UK driving license. This role offers a hands-on position within a team-oriented environment while committing to health and safety regulations.

Qualifications

• Proven experience in a multi-trade role with competence in at least 23 core trades.
• Experience working in a responsive repair or maintenance environment.
• Excellent fault-finding and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Full UK driving licence.
• Understanding of and commitment to health and safety practices.
• Competent in using mobile technology or digital job management systems.

Responsibilities

• Deliver high-quality responsive repairs to residents' homes.
• Maintain regular communication with residents and stakeholders.
• Diagnose faults and complete repairs to achieve a first-time fix.
• Drive company vehicles safely to attend appointments.
• Support the team in emergency repairs as required.

Skills

Guest Relations

Administration Support

Brand Communications

Jboss

Entry Level Finance

Analytics

Job description

3 Month Contract With A Local Authority

Job Purpose

To deliver high-quality efficient and customer-focused responsive repairs as part of the Direct Services Resolve Team. The Multi-Trader will work across multiple trades to carry out property maintenance tasks in a professional and timely manner aiming for a first-time fix and ensuring high levels of resident satisfaction.

Working under the direction of the Resolve Supervisor the postholder is responsible for managing their own workload communicating effectively with colleagues and residents and delivering repairs in line with service KPIs and contractual expectations.

Key Duties and Responsibilities

Carry out a wide range of multi-trade repair and maintenance tasks including but not limited to carpentry plumbing plastering tiling patch repairs basic electrics and decorating.

Deliver high-quality responsive repairs to residents homes public buildings and communal areas ensuring works are completed to the required standard on time and in a cost-effective manner.

Diagnose faults determine appropriate solutions and complete repairs with a focus on achieving a first-time fix wherever possible.

Liaise with the Resolve Supervisor and team colleagues to coordinate work effectively and ensure team performance targets are met or exceeded.

Maintain regular courteous and professional communication with residents and stakeholders providing updates on works and timescales.

Ensure all work is carried out safely and in accordance with Health & Safety regulations safe systems of work and PPE requirements.

Accurately record job information materials used and time taken using handheld devices or job management systems.

Drive company vehicles responsibly and safely to attend appointments ensuring tools and materials are secure and vehicles are well maintained.

Carry out pre- and post-repair inspections where required and ensure properties are left clean tidy and secure.

Contribute to the continuous improvement of the service by reporting issues defects or suggestions to supervisors and management.

Support the wider Direct Services team in emergency or out-of-hours repairs where required.

Requirements

• Proven experience in a multi-trade role with competence in at least 23 core trades (e.g. carpentry plumbing tiling plastering decorating).
• Experience working in a responsive repair or maintenance environment (social housing local authority or similar).
• Excellent fault-finding and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Full UK driving licence.
• Understanding of and commitment to health and safety practices.
• Competent in using mobile technology or digital job management systems.

Key Skills

• Guest Relations
• Administration Support
• Brand Communications
• Jboss
• Entry Level Finance
• Analytics