Multi-Skilled Administrator/Receptionist

Leiston Surgery; Leiston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A rural GP practice located in Leiston is seeking a dedicated Multi-Skilled Administrator/Receptionist to provide outstanding customer service, support daily operations at the reception and manage various administrative tasks. Ideal candidates should possess excellent computer skills, a positive attitude, and a strong knowledge of practice procedures. This role offers training opportunities for those new to general practice, and successful applicants will work closely with experienced healthcare professionals while serving a patient list of over 9,500 individuals.

Benefits

Comprehensive training provided

Opportunities for career development

Support from a stable healthcare team

Qualifications

• Excellent customer service orientation and ability to handle patient queries.
• Competent in using healthcare administration software.
• Ability to work in a busy environment as part of a team.

Responsibilities

• Assist patients in accessing healthcare professionals efficiently.
• Handle administrative tasks including patient registrations and records management.
• Manage appointment bookings and maintain an efficient reception service.

Skills

Customer service skills

Computer literacy

Teamwork

Communication skills

Education

English and Maths GCSE C or above

Tools

SystmOne

AccuRx

DXS

Anima Triage

Job description

Multi-Skilled Administrator/Receptionist

The ideal candidates will be passionate about great customer service and enjoy working as part of a team.

You would be working closely with our experienced teams in the reception, dispensary, administration and secretarial departments, and be the first point of contact for our patients.

We operate across two sites, Leiston and Yoxford Surgery, but the roles are mainly based at the Leiston Surgery site. We are a growing practice, currently providing services to over 9500 patients.

General Practice experience is preferable for the roles however training will be provided , the successful applicants will need to be competent in using a computer and enjoy working as part as a busy team.

Main duties of the job

Job requirements will vary by position, but overall main duties can include:

Care Navigation, answering the telephones, dealing with patients on a face to face basis

Booking appointment for GP, AHP, Practice Nurse and Health Care Assistant appointments

Filing and retrieving patient records

Summarising and coding relevant information from patients clinical records onto the practice computer system

Maintaining the pathology results system

Informing patients when test results have been confirmed

Sending medical referrals electronically

Processing medical report requests and requests for medical records

Administrative tasks including registering new patients, photocopying, shredding and completing forms

Using the in house clinical system, SystmOne, to deal with the full range of patient queries

About us

We are a very busy rural GP practice serving a population of 9,550 patients, operating primarily from Leiston Surgery with a branch in Yoxford.

• 4 GP partners
• A stable, high-performing nursing team
• In-house physiotherapy services and remote clinical pharmacists

We use TPP SystmOne, AccuRx, DXS, and Anima Triage, with full training provided as needed.

We are a teaching practice with 2 GP trainers and offer strong career development opportunities, including teaching undergraduates from UEA and Cambridge University, and supporting international post-graduate training as a certified training practice.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Filing post in medical records
• Fax and photocopy as requested
• Ensure courier takes all documentation and samples at the appropriate time
• Open and distribute incoming mail

Reception

• Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to On call Doctor

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.

Telephone

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Have working knowledge of telephone during and after hours.

Other Tasks

• Assist the dispensary during evening surgery by checking the prescriptions before they are given to the patient
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all the necessary preparations to receive patients
• Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated
• Make and serve refreshments for the doctors.

Person Specification

Qualifications

• English and Maths GCSE C or above.

Experience

• Previous experience in General Practice preferred but not essential.
• Experience in administration and computers essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.