Multi-Site Airport Service Leader (24/7)

Leidos; Manchester; On-site; GBP 58,000 - 75,000; Full time

Job summary

A global technology leader is seeking a Service Delivery Manager for its Manchester location. This role involves ensuring excellence in service delivery for a major airport group. You will drive performance, manage cross-functional teams, and maintain compliance with operational standards. Ideal candidates will have strong leadership experience and a background in technical services in regulated environments. The position offers a competitive salary and benefits package.

Benefits

Health and wellness programs

Income protection

Paid leave

Retirement benefits

Qualifications

• Experience in large scale, cross-functional technical service operations.
• Strong leadership and people management skills.
• Proficiency in data analysis and reporting.

Responsibilities

• Ensure operational delivery aligns with customer requirements.
• Manage service performance against SLAs.
• Lead internal and external audits across multiple sites.

Skills

Cross-functional collaboration

Change management

Leadership

Performance management

Data analysis

Project management

Education

Level 5 Leadership/Management

NVQ Level 3 or equivalent in Electronics or Engineering

Tools

Salesforce Lightning

Microsoft Office

Job description

A global technology leader is seeking a Service Delivery Manager for its Manchester location. This role involves ensuring excellence in service delivery for a major airport group. You will drive performance, manage cross-functional teams, and maintain compliance with operational standards. Ideal candidates will have strong leadership experience and a background in technical services in regulated environments. The position offers a competitive salary and benefits package.