Multi-Platform IT Support Specialist (1st/2nd Line)

Southern Lights; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A tech-forward service provider in the UK is seeking an experienced IT Support Analyst to join their internal Service Desk. You'll provide first and second-line support, troubleshoot various platforms, and contribute to a collaborative team culture. The ideal candidate has over 2 years of IT support experience, a solid grasp of networking fundamentals, and a full UK driving licence. Excellent perks and a supportive environment are offered.

Qualifications

• 2+ years of commercial IT support experience (1st/2nd line).
• Full, clean UK driving licence.
• Broader familiarity with Linux and Apple tech stack.

Responsibilities

• Provide first and second-line support across hardware and software.
• Escalate issues to 2nd/3rd line engineers as needed.
• Manage stock levels and maintain server rooms.

Skills

Troubleshooting across Microsoft, Apple & Linux

Networking fundamentals (TCP/IP)

Communication skills

Team-first attitude

Tools

Microsoft 365

Active Directory

AWS

PowerShell

Job description

A tech-forward service provider in the UK is seeking an experienced IT Support Analyst to join their internal Service Desk. You'll provide first and second-line support, troubleshoot various platforms, and contribute to a collaborative team culture. The ideal candidate has over 2 years of IT support experience, a solid grasp of networking fundamentals, and a full UK driving licence. Excellent perks and a supportive environment are offered.