MSK Administration Assistant

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Pennington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent NHS healthcare provider in the UK is looking for a highly motivated MSK Administration Assistant to join their Business Support Team. This role involves administrative support for MSK Services, including managing appointments and acting as the first point of contact for patients. Ideal candidates will have strong communication skills and a Level 2 qualification in Maths and English. Flexible working options may be discussed during the interview process.

Qualifications

• Strong communication skills with staff and patients.
• Ability to prioritize and manage workload effectively.

Responsibilities

• Provide comprehensive administrative support to MSK Services.
• Manage incoming/outgoing mail and team diaries.
• Act as the first point of contact for patients.

Education

Maths and English Level 2

Full UK Driving licence

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

MSK Administration Assistant

The closing date is 07 December 2025

Are you looking to start a career within the NHS? We are looking for a highly motivated individual to join our Business Support Team, supporting MSK Services based in one of our two offices, either New Forest Enterprise Centre in Totton, or Lymington New Forest Hospital.

In this exciting role you will work as part of a skill mix team for MSK Services, providing comprehensive administrative support to the services.

The role will involve:

• Effectively prioritising and managing own workload as necessary
• Being the first point of contact for patients coming into our services at reception (only for the role at Totton, cross covering reception at different locations) and over the telephone.
• Uploading referrals
• Booking appointments
• Dealing with patients and carers over the telephone

If this like the role for you, then please apply today!

Main duties of the job

• To work as part of a high-quality admin team and deliver service excellence to Business Support management team, clinical managers and pathway leads.
• To undertake secretarial/administration duties for the MSK service including word processing/typing, minutes of meetings, reports, filing, photocopying as required.
• Ensure the security, accuracy and recording of people's data in accordance with the relevant Trust policies.
• Maintain and input accurate data onto service databases.
• To assist in the co-ordination of staff meetings, booking venues and requirements as necessary.
• To participate in team meetings, taking minutes if required.
• Assist in the provision of a general administration service to the MPP team as required.
• To assist planning workshops, study days and other service initiatives.
• Management of MSK team diaries where required.
• To process incoming/outgoing mail for the service in accordance with Trust policy.
• To be able to communicate effectively with all staff, patients and those contacting the service.
• Provide customer service via telephone or email. Work with senior team members to deal with complex queries.
• To provide excellent and timely communication to all enquiries and external liaisons.
• To effectively prioritise and manage own workload as necessary
• First point of contact for patients coming into our services.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Maths and English Level 2
• Full UK Driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Unit 42, New Forest Enterprise Centre, Rushington Business Park, Chapel Lane