MS Dynamics CRM Consultant

Lawrence Harvey; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A consulting firm is seeking an experienced Dynamics 365 CRM Functional Consultant/Business Analyst to bridge the gap between the business and technical teams in London. This hands-on role involves triaging and defining functional solutions for Sales and Customer Service. Strong experience with Dynamics 365 CRM is essential, along with excellent stakeholder management skills. The contract spans 6 months, requiring 1 to 2 days on-site each week, with flexibility in the rate depending on experience.

Qualifications

• Strong experience with Dynamics 365 CRM, particularly in Sales and Service modules.
• Solid understanding of configuration and security models.
• Proven experience in business-facing roles as BA or Functional Consultant.

Responsibilities

• Focus on Dynamics 365 Sales and Customer Service.
• Act as the main interface between business users and delivery team.
• Triage issues and change requests.
• Run workshops with sales and service stakeholders.
• Translate business needs into clear functional requirements.
• Advise on security roles and access models.

Skills

Dynamics 365 CRM

Stakeholder management

Communication skills

Independent work

Job description

Overview

We are looking for an experienced Dynamics 365 CRM Functional Consultant/Business Analyst to support a busy Sales and Customer Service environment. You will act as the bridge between the business and the technical team, owning triage, requirements shaping and functional solution definition.

This is a hands on role working directly with sales and service users to turn issues, frustrations and ideas into clear, actionable outcomes. The internal dev team is at capacity, so this role is critical in structuring and prioritising demand.

Contract: 6 months
Location: London, 1 to 2 days per week onsite

Rate: Flexible depending on experience

Key Responsibilities

• Focus on Dynamics 365 Sales and Customer Service
• Act as the main interface between business users and the delivery team
• Triage issues, change requests and enhancement ideas
• Run workshops and work directly with sales and service stakeholders
• Translate business needs into clear functional requirements
• Identify whether issues are config, access, security, process or new features
• Advise on security roles, teams and access models
• Support UAT and adoption

Required Experience

• Strong experience with Dynamics 365 CRM, Sales and Service modules
• Solid understanding of configuration and security models
• Proven experience in a business facing BA or Functional Consultant role
• Strong stakeholder management and communication skills
• Able to work independently and take ownership

Nice to Have

• Experience in complex or international environments
• Possible travel occasionally (Chicago and Malaysia Not yet confirmed or required)

If you're interested, please reply ASAP with an up-to-date CV or feel free to recommend someone suitable.