Moxy Crew Member Front Office

CYCAS; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company is looking for a Moxy Crew Member to deliver engaging guest experiences in Slough. You'll be responsible for check-in, managing the bar, and promoting loyalty programs. Ideal candidates have customer service experience and the ability to work flexible hours. This role emphasizes teamwork and strong communication skills, with opportunities for personal growth and training within the company. If you're self-motivated and ready to join a fun team, we encourage you to apply.

Benefits

Training and guidance opportunities

Discounts in over 7000 hotels

Qualifications

• Experience in a similar role within a hotel environment.
• Ability to stand for prolonged periods of time.
• Flexibility to work early, late, and occasional night shifts.

Responsibilities

• Deliver engaging and memorable guest experiences.
• Manage Front Office and Beverage operations.
• Promote Marriott Bonvoy loyalty programme.
• Anticipate and respond to guest needs promptly.

Skills

Numeracy

Literacy

IT skills

Customer service

Cash handling experience

Teamwork

Strong communication

Flexibility

Self-motivated

Job description

Overview

As a Moxy Crew Member, you'll deliver engaging, efficient, and memorable guest experiences across Front Office and Beverage, supporting the hotel's commercial and service objectives.

Responsibilities

• Providing a warm, confident welcome at check-in and delivering a high-energy bar experience throughout the day and evening
• Demonstrating full knowledge of hotel facilities, services, and promotions, actively maximising room and beverage sales
• Promoting and enrolling guests into the Marriott Bonvoy loyalty programme, clearly communicating benefits and value
• Anticipating guest needs and responding to requests promptly, professionally, and with personality
• Operating Front Office and Beverage systems including PMS, POS, and payment platforms, ensuring accuracy at all times
• Processing payments in line with company policy, maintaining accurate cash handling and float controls
• Supporting room inventory management and contributing to occupancy and revenue optimisation
• Managing guest communications, messages, and calls efficiently and in line with brand standards
• Sharing local knowledge to enhance the guest experience and support destination discovery
• Consistently delivering the Moxy service style - relaxed, modern, friendly, and authentic
• Supporting other departments as required to meet business needs
• Assisting with luggage, deliveries, and general operational tasks in a safe and efficient manner

Qualifications

• Numeracy, literacy & IT skills
• Customer service and cash handling experience
• Previous experience within a similar role within a hotel environment
• Ability to work as part of a team
• Strong communication skills
• Assist others within and outside of immediate department
• Ability to stand for prolonged periods of time.
• Flexability, being able to start early, finish late and occasional night shifts.
• Self-motivated

About Cycas / Benefits

A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!

A workplace with over 220.000 colleagues worldwide!

A family of associates with a work hard, play hard mentality.

The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.

Feed your wanderlust with discounts in over 7000 hotels!

Cycas Hospitality is a gift for any hospitality professional. Over the past 13 years we have created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great.

Application

If you believe you have what it takes and want to be a part of our team, then we want to hear from you. Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.