Motor Claims Specialist - Flexible Hours, Hybrid Work

RACWA; Welshpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A member-focused organization is looking for a Claims Specialist to join their team in Welshpool. The ideal candidate will manage insurance claims services, providing frontline support and liaising with members. Responsibilities include handling enquiries, managing a caseload, and coordinating salvage operations. No previous experience is necessary, as comprehensive training will be provided. The company values a flexible working environment and offers various employee benefits including discounts and career development opportunities.

Benefits

Free Roadside Assistance

Discounts on insurance products

Opportunities for community engagement

Qualifications

• Eagerness to learn and adaptability to new systems.
• High attention to detail in service delivery.
• Commitment to member satisfaction and support.

Responsibilities

• Provide exceptional service on claims enquiries and referrals.
• Manage caseload according to best practices.
• Coordinate salvage operations and facilitate auctions.
• Communicate total loss processes to members.

Skills

Customer service skills

Strong computer literacy

Verbal communication skills

Written communication skills

Conflict resolution

Time management

Job description

A member-focused organization is looking for a Claims Specialist to join their team in Welshpool. The ideal candidate will manage insurance claims services, providing frontline support and liaising with members. Responsibilities include handling enquiries, managing a caseload, and coordinating salvage operations. No previous experience is necessary, as comprehensive training will be provided. The company values a flexible working environment and offers various employee benefits including discounts and career development opportunities.