Mortgage Case Handler / Application Specialist

Trades Workforce Solutions; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading mortgage services provider is seeking a Mortgage Case Handler/Application Specialist to manage mortgage applications from submission through to completion. This role involves ensuring a smooth customer journey, collecting and validating documentation, and acting as a key point of contact for brokers. The ideal candidate will have experience in mortgage administration and be organized, proactive, and customer-focused. Opportunities for remote working are available.

Qualifications

• Experience in mortgage administration, case handling, or application processing.
• Familiarity with mortgage products is a plus, Equity Release preferred.
• Organised, proactive, and customer-focused.

Responsibilities

• Manage applications through the end-to-end mortgage process.
• Collect, review, and validate documentation.
• Act as a point of contact for brokers and internal stakeholders.
• Support underwriters to ensure cases progress efficiently.

Skills

Mortgage administration experience

Organisational skills

Customer focus

Proactive approach

Job description

Mortgage Case Handler/Application Specialist - London or Remote

Role overview

A key support role responsible for managing mortgage applications from submission through to completion, ensuring a smooth and timely customer journey.

Key responsibilities

• Manage applications through the end-to-end mortgage process
• Collect, review, and validate documentation
• Act as a point of contact for brokers and internal stakeholders
• Support underwriters to ensure cases progress efficiently

Experience

• Experience in mortgage administration, case handling, or application processing
• Familiarity with mortgage products (Equity Release an advantage)
• Organised, proactive, and customer-focused