Mortgage Care Financial Support Advisor

TSB Bank; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading bank in the UK is looking for a Customer Service Consultant to join their Financial Support team in Gloucester. This role involves helping customers in financial difficulty and requires excellent communication skills and empathy. You'll engage with customers to provide tailored support and resolve banking queries. The position offers a starting salary of £26,160, flexible benefits, and a commitment to inclusion and diversity in the workplace.

Benefits

Base salary of £24,000 (reviewed annually)

Extra 9% cash allowance (£2,160)

Variable Pay Award based on performance

Company pension contribution

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Understand household budgeting and financial pressures.
• Ability to engage effectively with customers in distressful situations.
• Experience in telephony-based customer service is a plus.

Responsibilities

• Help customers return to financial health as a Financial Paramedic.
• Build relationships to understand customer needs accurately.
• Support customers with banking queries and difficulties.

Skills

Excellent communication skills

Financial services experience

Ability to empathize

Multi-skilled customer service capability

Job description

A leading bank in the UK is looking for a Customer Service Consultant to join their Financial Support team in Gloucester. This role involves helping customers in financial difficulty and requires excellent communication skills and empathy. You'll engage with customers to provide tailored support and resolve banking queries. The position offers a starting salary of £26,160, flexible benefits, and a commitment to inclusion and diversity in the workplace.