Mortgage Administrator

Proper Recruitment; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading mortgage brokerage in the UK is seeking an experienced Mortgage Administrator to provide vital support to clients in a busy environment. The ideal candidate should be a confident team player with excellent communication skills and strong understanding of mortgages. Responsibilities include managing client communications, processing applications, and ensuring high-quality customer service. The role offers a salary between £30,000 - £35,000, along with benefits such as a pension and flexible working hours.

Benefits

Pension

Competitive Holiday Entitlement

Flexible working hours

HR & Well Being Services

Company Events

Mentoring & Coaching

Qualifications

• Experience in the mortgage broking industry vital.
• Excellent written & verbal communication skills required.
• Computer literate with familiarity in Microsoft Office.

Responsibilities

• Dealing with incoming calls, emails, and post professionally.
• Liaising with solicitors and lenders to progress applications.
• Keeping customer service database accurate and up to date.
• Updating clients on the status of their applications.
• Inputting mortgage applications accurately and efficiently.

Skills

Experience in the mortgage broking industry

Excellent written & verbal communication skills

Meticulous with a keen eye for detail

Positive & enthusiastic attitude

Ability to work under pressure

Computer literate, familiarity with Microsoft Office

Well organized with excellent time keeping

Empathetic

Job description

🚨 NEW OPPORTUNITY ‼️

Role : Mortgage Administrator

Location : Hainault / Brentwood Essex

Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for an experienced Mortgage Administrator to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. Must have an understanding of mortgages and the property purchasing process.

This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.

Responsibilities

• Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued.
• Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible
• Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date / correct
• Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible
• Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies
• Inputting mortgage / insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.

Requirements

• Experience in the mortgage broking industry vital
• Excellent written & verbal communication skills
• Meticulous with a keen eye for detail
• Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times
• Ability to work under pressure and problem solve, both independently and as part of the team
• Computer literate and familiarity with Microsoft office
• Well organised with excellent time keeping
• Empathetic

Benefits

• Pension
• Competitive Holiday Entitlement
• Flexible working hours
• HR & Well Being Services
• Company Events
• Mentoring & Coaching

Salary

£30,000 - £35,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.

Any enquiries can also be directed to [e-mail] or by phone – 0208 057 4047