Monitoring Analyst

Global Media Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading media organization is seeking a Monitoring Analyst to join their dynamic team in Greater London. The role requires monitoring alerts and responding to incidents to ensure the health and reliability of systems. Candidates should have a degree or equivalent experience, strong analytical skills, and some experience with monitoring tools. This full-time position offers the opportunity to work in a fast-paced, collaborative environment while striving for operational excellence and continuous improvement.

Benefits

Flexible working hours

Inclusive workplace culture

Continuous improvement opportunities

Qualifications

• Degree or equivalent work experience; skilled in IT incident diagnosis and resolution.
• Some experience working with monitoring tools and dashboards.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to operate autonomously in a fast-paced environment.

Responsibilities

• Monitor alerts and operational metrics to detect issues.
• Detect and assess incidents, ensuring rapid response.
• Collaborate with teams to resolve complex incidents.
• Maintain accurate records and participate in post-incident reviews.

Skills

IT incident diagnosis and resolution

Excellent verbal communication

Strong analytical skills

Problem-solving skills

Ability to work autonomously

Ability to manage multiple priorities

Education

Degree or equivalent work experience

Tools

Monitoring tools and dashboards

Job description

Accepting applications until :

30 January 2026

Job Description

MONITORING ANALYST

At Global we think big work hard and never stand still. Were the proud home of the best media and entertainment driven by our talented and passionate people. Our mission To make everyones day brighter - our Globallers our audiences our partners and our were in the studio building world-class technology or securing record Outdoor advertising partnerships we make sure were doing it as a team.

Your Role : MONITORING ANALYST

As a Monitoring Analyst at Global you will be part of a dynamic team based in Londons Leicester Square providing 24 / 7 first line monitoring and incident response across our Technology & Digital estate. You will use cutting‑edge monitoring platforms and observability tools to detect assess resolve and elevate incidents ensuring the health performance and reliability of our systems applications and services.

Working in shifts to provide round‑the‑clock coverage you will play a critical role in identifying issues early responding rapidly and supporting the continuous improvement of our operational resilience.

Key Responsibilities

Monitoring (40%) :

• Monitor alerts, indicators and operational metrics to detect issues or anomalies.
• Monitor performance, availability and health of infrastructure and applications.

Incident Detection, Collaboration & Escalation (30%) :

• Detect and assess incidents in line with established processes ensuring rapid response and minimal impact to consumers and colleagues.
• Perform initial triage and troubleshooting aiming to resolve incidents.
• Collaborate with specialist teams or third‑parties to resolve more complex incidents.
• Escalate and communicate as necessary.

Data Analysis & Reporting (30%) :

• Maintain accurate records of incidents, actions and communications.
• Participate in post‑incident reviews and contribute to the documentation of incident recovery scenarios.
• Continuously improve monitoring processes, documentation and tooling through feedback and collaboration.
• Champion operational best practises and contribute to a culture of reliability and resilience.

What You’ll Love About This Role

• Think Big: You’ll be monitoring Global’s entire technical estate.
• Own It: You’ll be self‑sufficient and motivated to detect and resolve issues on your own.
• Keep it Simple: You will use the latest technology, including AI, to simplify the way in which we detect and resolve incidents.
• Better Together: You’ll work collaboratively with our great Technology & Digital Product teams to resolve incidents and improve reliability.

What Success Looks Like

• Understood the key technologies that underpin Global’s services.
• Familiarised yourself with Global’s monitoring tools and service management tools so you can respond quickly to incoming alerts.
• Built relationships with key members of the Technology & Digital product teams.
• Become self‑sufficient in monitoring and managing some of the more routine incidents.

What You’ll Need

Experience: Degree or equivalent work experience; skilled in IT incident diagnosis and resolution.

Tooling: Some experience working with monitoring tools and dashboards.

Communication: Excellent verbal and written communication skills.

Analytical: Strong analytical and problem‑solving skills.

Autonomous: Ability to operate autonomously and the ability to manage input from others; able to manage multiple priorities and operate effectively in a fast‑paced environment.

Continuous improvement: Strives for continuous improvement and exercises sound judgement. Has a strong sense of ownership and the ability to follow tasks through to completion.

Creating a Place We All Belong at Global

We are dedicated to creating a place where different voices are represented, amplified and that we can’t serve our diverse audiences without first celebrating it in our people which is why we’re passionate about creating an inclusive culture where every Globaller can belong. So no matter who you are or where you are from you can find your place at Global.

As a business we believe in the importance of a healthy work‑life balance and the value of a flexible and agile workforce. Therefore we operate a Smart Working and you can let us know if you need any reasonable adjustments during your recruitment process – drop us an email and we’ll be happy to help.

Employment Type: Full‑Time

Experience: years

Vacancy: 1