Money Confidence Expert — Customer Banking Specialist

TSB Bank; Inverness; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent UK financial institution is seeking a Customer Service Consultant in Inverness. This role focuses on enhancing customer confidence through personalized banking assistance. The ideal candidate excels in providing exceptional service, understanding customer needs, and building lasting relationships. Benefits include a competitive salary, a comprehensive benefits package, and opportunities for career progression. Join us to help customers navigate their banking journey effectively.

Benefits

Flexible benefits package

Company pension contribution

Private healthcare

25 days holidays plus bank holidays

Qualifications

• Great with people and provide exceptional customer service.
• Ability to understand customers' current and future goals.
• Strong team collaboration skills.

Responsibilities

• Help customers build confidence in banking.
• Respond to customer enquiries and address their needs.
• Educate customers about our products and services.

Skills

Exceptional customer service skills

Ability to understand customer needs

Problem-solving skills

Team player attitude

Digital proficiency

Job description

A prominent UK financial institution is seeking a Customer Service Consultant in Inverness. This role focuses on enhancing customer confidence through personalized banking assistance. The ideal candidate excels in providing exceptional service, understanding customer needs, and building lasting relationships. Benefits include a competitive salary, a comprehensive benefits package, and opportunities for career progression. Join us to help customers navigate their banking journey effectively.