Money Confidence Advisor - Customer Service (12-Month FTC)

TSB Bank; Norwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

A prominent financial institution in Norwich is seeking a Customer Service Consultant who will act as a Money Confidence Expert. The role involves helping customers with their banking needs through various channels and providing exceptional service. You will receive a base salary of £24,000, with potential for bonuses and comprehensive benefits including healthcare and a pension plan. This full-time position requires a passion for customer service and the ability to educate clients about banking tools.

Benefits

Flexible benefits package

Variable Pay Award

Company pension up to 13%

25 days holidays

Private Healthcare

Qualifications

• Ability to engage with customers face-to-face, via phone, and through video calls.
• Collaborative approach to enhance customer satisfaction.
• Capability to educate customers on digital banking tools.

Responsibilities

• Help customers build confidence in using banking channels.
• Respond to customer inquiries and address their needs.
• Educate customers about TSB products and services.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving ability

Team player

Digital proficiency

Job description

A prominent financial institution in Norwich is seeking a Customer Service Consultant who will act as a Money Confidence Expert. The role involves helping customers with their banking needs through various channels and providing exceptional service. You will receive a base salary of £24,000, with potential for bonuses and comprehensive benefits including healthcare and a pension plan. This full-time position requires a passion for customer service and the ability to educate clients about banking tools.