Mobile Shop Supervisor

NHS; Pontefract; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A charity organization is seeking a Mobile Shop Supervisor to support 10 shops across Pontefract. You will cover for Shop Managers and ensure top-notch customer service while handling donations and stock management. Prior retail experience and good communication skills are essential. The role offers various benefits including annual leave, training opportunities, and a chance to make a real difference in the community, all in a supportive environment.

Benefits

27 days annual leave plus bank holidays

Enhanced sick pay

Employee Assistance Programme

Discounted local gym memberships

Qualifications

• Retail experience and strong customer service skills are essential.
• Willingness to undertake relevant training is required.
• Good standard of education with numeracy and literacy skills is preferred.

Responsibilities

• Cover Shop Managers during periods of absence.
• Support operational needs across multiple locations.
• Maximize income through effective stock handling and customer service.

Skills

Good communication skills

Customer service skills

Merchandising skills

Experience in charity retail

Ability to work independently

Education

Good standard of education in numeracy and literacy

Job description

To assist the Shop Manager or support the operation by covering a shop in the absence of the Shop Manager to help maximise income from sales. You will work on the shop floor, deal with cash and donations, and help ensure the shop is safe and attractive to customers. Good customer service skills are essential. As part of the shop team, you will help to promote awareness of the Hospice cause and philosophy. You will comply with all Hospice and retail procedures and relevant legislation.

Main duties of the job

In this varied and rewarding role, you’ll be covering for Shop Managers during periods of absence and supporting ongoing operational needs across multiple sites. You’ll help maximise income through great customer service, attractive merchandising and effective stock handling, all while championing our Hospice’s vital work in the community.

To succeed in this role, you will:

• Have retail experience and strong customer service skills
• Be able to merchandise stock effectively and handle donations
• Be friendly, flexible, and able to work independently
• Be willing to work across multiple locations local to the Hospice
• Have a full driving licence and access to your own vehicle (desirable)
• A commitment to the Hospice’s values and mission

About us

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

Job responsibilities

Location: Across our 10 charity shops within the Five Towns area

Are you a retail professional with a passion for customer service and a heart for charity? The Prince of Wales Hospice is looking for a Mobile Shop Supervisor to support our network of 10 retail shops.

Why You’ll Love Working With Us:

All of our staff felt they make a real difference and are proud to work for the Hospice

97% of employees said they enjoy working with our team

You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits include:

• 27 days annual leave plus bank holidays (pro rata)
• Ongoing learning and development opportunities
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager:

[e-mail]

01977 708868

Closing date: Sunday 11th January 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.

Person Specification

EXPERIENCE & SKILLS

• Good communication and interpersonal skills
• Display and merchandising and stock skills
• Previous charity retail
• Experience of working with volunteers

KNOWLEDGE

• Ability to safely undertake manual handling operations

QUALIFICATIONS/TRAINING

• Good standard of education with numeracy and literacy skills
• Willingness to undertake relevant training

PERSONAL ATTRIBUTES

• Able to work in a target driven environment.
• Able to work under supervision and carry out instructions
• Able to respect confidentiality
• Flexible approach to working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.